Prozo Distribution Pvt Ltd - Director/Senior Director - Technical Program & Client Solutions

Director / Senior Director Technical Program & Client Solutions

Location: Gurugram / Chandigarh (Work from Office)

Experience: 8-15 Years

Employment Type: Full-time

About Prozo:

Prozo is India's leading integrated supply chain technology platform, powering omnichannel fulfillment for 120+ enterprise brands across D2C, Marketplace, B2B and Quick Commerce. Our proprietary technology stackProWMS, ProShip, and Control Towerenables seamless warehouse, transportation and visibility solutions for enterprise customers.

Role Overview:

We are looking for an experienced Technical Program & Client Solutions Leader to own the technology-to-client interface across Prozo's product ecosystem. The role requires driving client onboarding, technical solutioning, enterprise integrations, program management, stakeholder management, and cross-functional execution while working closely with Engineering, Product, Operations and Sales teams. This is a high-impact leadership role with a clear path to building and leading the Technical Program Management function.

Key Responsibilities:

• Drive end-to-end technical program management for enterprise clients.
• Translate business requirements into detailed technical specifications for Engineering teams.
• Lead enterprise client onboarding, implementation, and platform integrations.
• Manage API, ERP, WMS, OMS and third-party system integrations.
• Act as the primary escalation point for critical client and technology issues.
• Partner with Sales/CRO teams on technical solutioning and product demonstrations.
• Coordinate with Engineering, Product, Operations and Customer Success teams for successful deliveries.
• Own project governance, delivery timelines, risk management and stakeholder communication.
• Drive compliance, audit readiness and information security initiatives.
• Build scalable processes, SOPs, dashboards and tracking mechanisms.
• Hire, mentor and develop the Technical Program Management team as the function grows.

Required Skills:

• Technical Program Management
• Enterprise SaaS Implementation
• Client Onboarding & Solution Delivery
• API Integrations (REST APIs, Webhooks)
• ERP & WMS Integrations
• Product Implementation
• Technical Solutioning
• Stakeholder Management
• Program Delivery
• Escalation Management
• Data Analysis & Troubleshooting
• Cross-functional Leadership
• Agile / Scrum
• Supply Chain Technology (Preferred)

Desired Experience:

• Bachelor's degree in Engineering/Computer Science or related field.
• MBA preferred.
• Strong experience in Technical Program Management, Product Implementation, Solution Engineering or Enterprise Software Delivery.
• Experience working with enterprise SaaS products.
• Exposure to Supply Chain, Logistics, Warehousing, E-commerce or 3PL technology will be preferred.
• Strong understanding of APIs, integrations, data flows and enterprise applications.
• Excellent communication and stakeholder management skills.
• Experience managing multiple concurrent enterprise projects.

Why Join Prozo?:

• Own strategic programs across multiple enterprise technology products.
• Work directly with Engineering Leadership and the CTO.
• Lead digital transformation for leading enterprise brands.
• Opportunity to build and scale a high-impact function.
• Fast-paced, AI-first, VC-backed technology company with excellent career growth.