Hiring Female- Senior Operations Leadership ROLES PUNE

HOT VACANCY SENIOR OPERATIONS LEADERSHIP ROLES | PUNE

Industry: International BPO

Location: Pune

Work Mode: 5 Days Work From Office

Shift: US Shifts

Relocation: Candidates willing to relocate to Pune are welcome.

We are hiring experienced BPO Operations Professionals for two leadership positions:

Position 1: Senior Process Manager (SPM)

• Strong experience in International BPO operations.
• International inbound customer service experience across Voice / Chat.
• Telecom domain experience preferred.
• Currently working as Senior Manager / Operations Manager or equivalent.
• Strong expertise in SLA, KPI, CSAT, productivity, quality and client management.

Exclusions: Payments, BFSI, Healthcare, Credit Cards, Insurance and O2C profiles will not be considered.

Position 2: Associate Program Manager (APM)

Diversity Hiring

• Experienced BPO Operations Managers / Senior Operations Managers.
• Strong international operations and service delivery experience.
• Experience managing large teams and operational performance.
• Expertise in client management, stakeholder management, SLAs, KPIs and process improvement.
• Strong leadership and people-management skills.

Common Requirements

• International BPO experience is mandatory.
• Senior-level operations leadership experience.
• Comfortable with US shifts and 5 days WFO.
• Relocation to Pune is welcome.
• APM position is exclusively for eligible female candidates under the diversity hiring mandate.

Interested candidates

Please share your updated CV along with:

• Current Location
• Total Experience
• Current Designation
• Current CTC
• Expected CTC
• Notice Period

Apply now for these exciting senior operations leadership opportunities in Pune!