Massive Hiring- International Process | Customer Support | VOICE& CHAT

INTERNATIONAL CUSTOMER EXPERIENCE ASSOCIATE | UK & US VOICE & CHAT PROCESS

Location: Pune | Work From Office | Immediate Hiring

Freshers & Experienced Candidates

CONTACT HR PRAJAKTA

Call / WhatsApp: 8530921444

Email:prajakta.s@spes.in

Build Your Career in International Customer Experience!

Are you looking to establish a successful career in the International BPO industry? Do you have excellent English communication skills and a passion for customer service?

We are hiring enthusiastic, confident and customer-focused individuals for an exciting UK & US International Customer Support (Voice & Chat / Blended Process) in Pune.

This is an excellent opportunity for freshers to begin their professional journey and for experienced candidates to explore better career growth, attractive compensation and international exposure.

JOB DETAILS

• Position: International Customer Experience Associate
• Process: UK & US International Process
• Process Type: Voice & Chat (Blended)
• Job Location: Pune
• Work Mode: Work From Office (WFO)
• Working Days: 5 Days a Week
• Weekly Offs: 2 Rotational Week Offs
• Shift Timings: Rotational Shifts
• Transportation: Both-Way Cab Facility
• Joining: Immediate Joiners Preferred

SALARY & BENEFITS

• Freshers: Salary Package up to 4 LPA
• Experienced Candidates:Salary Package up to 6.7 LPA
• Performance-Based Incentives
• Competitive Compensation Packages
• Both-Way Cab Facility
• 5 Days Working with 2 Rotational Week Offs

Final compensation will be determined based on relevant experience, communication skills and interview performance.

ELIGIBILITY CRITERIA

For Freshers:

• Undergraduate / Graduate candidates from any stream.
• Excellent English verbal and written communication skills.
• Confident personality with good interpersonal skills.
• Strong listening and problem-solving abilities.
• Customer-focused attitude and willingness to learn.
• Flexibility to work in rotational shifts.

For Experienced Candidates:

• Minimum 6 months of International Voice Process experience is mandatory.
• Prior International BPO / Customer Support experience preferred.
• Excellent English communication and customer-handling skills.
• Ability to manage customer queries, complaints and escalations.
• Strong problem-solving and customer relationship management skills.
• Ability to work in a fast-paced customer service environment.

KEY SKILLS REQUIRED

• Excellent English Communication
• Customer Service & Relationship Management
• Active Listening & Empathy
• Query and Complaint Resolution
• Problem-Solving & Decision-Making
• Multitasking & Time Management
• Customer Satisfaction & Retention
• Professional Communication
• Quality and KPI Orientation

ROLES & RESPONSIBILITIES

• Handle inbound customer interactions from UK and US customers through voice and chat channels.
• Understand customer requirements and provide appropriate resolutions.
• Resolve customer queries, concerns and complaints professionally.
• Maintain high standards of customer satisfaction and service quality.
• Ensure accurate documentation and updating of customer interactions.
• Follow process guidelines, quality standards and operational procedures.
• Escalate complex issues to the relevant departments whenever required.
• Deliver a positive and seamless customer experience through effective communication.

WHY JOIN THIS OPPORTUNITY?

• Work with international UK & US customers.
• Attractive salary packages up to 6.7 LPA.
• Performance-based incentives.
• Both-Way Cab Facility.
• 5 Days Working with 2 Rotational Week Offs.
• Exposure to international customer service operations.
• Professional working environment.
• Excellent career development and growth opportunities.
• Opportunities available for both freshers and experienced professionals.

INTERESTED CANDIDATES CAN APPLY NOW!

If you have strong English communication skills, a customer-first mindset and the confidence to interact with international customers, this opportunity is for you!

CONTACT HR PRAJAKTA

Call / WhatsApp: 8530921444

Email: prajakta.s@spes.in

Immediate Joiners Preferred | Limited Openings | Apply Now!

Take the next step towards a rewarding career in International Customer Experience.