Group Lead / Team Lead

About PSG Global Solutions

PSG Global Solutions is a leading Recruitment Process Outsourcing (RPO) provider, delivering outsourced recruiting support across key industries such as staffing, healthcare, retail, logistics, IT, and customer support. We combine offshore cost efficiency with high-performance standards to help our clients achieve their hiring goals effectively and at scale.

With a best-in-class Net Promoter Score of 82 and a strong client retention rate, PSG is recognized for its commitment to service excellence and measurable results. Our global workforce is driven, collaborative, and focused on delivering outcomes that directly contribute to client success and organizational growth.

Job Summary

We are seeking an experienced and performance-driven Group Lead / Team Lead to lead, coach, and manage a team of professionals at PSG Global Solutions India.

The ideal candidate will be a strong people leader with a proven ability to drive performance, manage KPIs, and ensure consistent delivery of client expectations. This role requires excellent communication, analytical, and motivational skills, as well as the ability to manage multiple priorities in a fast-paced, client-focused environment.

Job Details & Compensation

• Position: Group Lead / Team Lead
• Location: Baner, Pune
• Work Mode: On-site, 5 days a week
• Salary Range: Best as per market standards
• Expected Joining: Immediate Joiners Preferred
• Experience Required: 5 - 6 Years

Key Responsibilities

• Lead, mentor, and develop a team or support specialists to achieve performance and productivity goals.
• Monitor and manage team metrics such as productivity, quality, efficiency, and client satisfaction.
• Conduct regular performance reviews, coaching sessions, and team huddles to drive continuous improvement.
• Collaborate closely with clients and internal and external stakeholders to understand requirements, manage expectations, and deliver exceptional service.
• Analyze daily/weekly reports to track performance trends and implement corrective actions where necessary.
• To establish a positive, collaborative, and high-performance culture that aligns with PSGs values and operational standards.
• Manage team schedules, attendance, and adherence to SLAs and company policies.
• Ensure compliance with client-specific and organizational quality standards.
• Drive engagement, motivation, and retention through recognition, transparency, and open communication.

Qualifications

• 5-6 years of experience in leading and managing teams, monitoring KPIs, driving team performance, and handling leadership responsibilities.
• Proven ability to manage high-performing teams in a fast-paced, metrics-driven environment.
• Strong understanding of performance metrics, and service delivery management.
• Excellent communication, leadership, and problem-solving skills.
• Ability to handle multiple priorities with minimal supervision while maintaining a focus on results.
• Proficiency with MS Excel, reporting tools, and Applicant Tracking Systems (ATS) preferred.

Preferred Skills

• Degree in Business Administration, or related field.
• Experience in an RPO/BPO environment supporting international clients, particularly US-based clients, is highly preferred.
• Expertise in people management, coaching, and performance improvement planning.
• Strong analytical mindset and comfort with reporting and dashboard tools.
• Knowledge of process improvement methodologies (Lean, Six Sigma, etc.) is an advantage.
• Demonstrated success in driving employee engagement and retention.

Perks & Benefits

• Family Health Insurance
• Provident Fund benefits
• Night Shift Allowance
• Safe and reliable doorstep cab facility for pickup and drop
• Rewards & Recognition programs
• Energetic work environment