Experience Manager

Department Icon Operations Maintenance & Support
Posted: 1 year ago
3-7 years
Maharashtra
Operations Maintenance & Support
Work from Office
Full Time

Posted: 1 year ago
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Posted over 15 days ago, so the role may have closed. Confirm on the employer's page when you apply, or see similar jobs.

Job Description

    As a Manager at PSIPL, your role involves delivering a superior customer experience at the real estate sales office. You will oversee the front office operations, coordinate hospitality services, manage the high-end client experience journey at the Sales office, and ensure that the ambience and service levels align with the brand's premium image.

    **Key Responsibilities:**

    • Manage client experience and hospitality.
    • Oversee overall ambience and experience management.
    • Set standards and develop immersive experience strategies.
    • Coordinate and communicate with the sales team, external agencies, and ensure cross-functional collaboration.
    • Implement new innovative ideas.
    • Familiarity with CRM and visitor management system.

    **Qualifications Required:**

    • Excellent communication skills.
    • Strong people management skills.
    • Proficient in interpersonal skills and relationship-building.
    • Basic knowledge of MS Office (Word, Excel & PowerPoint).
    • Client handling skills.
    • Preferred background in Hospitality & Facility Industry.

    At PSIPL, we offer smart and innovative facilities management solutions aimed at providing cost-effective and sustainable results for our clients. Our comprehensive services management approach is built on our cherished principles of quality, trust, and service excellence. With certifications such as ISO 9001:2015, OHSAS 18001:2007, EMS 14001:2015, and EnMS 50001:2011, we are committed to quality, safety, and environmental sustainability. Our vision is to be the first choice in delivering excellence in integrated solutions & experiences, while our core values include continuous improvement, entrepreneurial spirit, respect for people, responsibility, accountability, and teamwork.,

Skills

ManagementClient Handling SkillsExcel PowerPointPeople Management SkillsInterpersonal Skills RelationshipBuildingBasic MS Office WordCommunication Skills

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