Business Manager - Project Management(Digital)

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Key Responsibilities

• Function as the first point of contact for incoming campaign briefs across Paid Social, Programmatic and Paid Search channels.
• Project manage the end-to-end delivery of a campaign cycle, from the receiving of a brief, through to activation, reporting and wrap-up.
• Assign tasks to channel specialists, clearly communicating requirements, deadlines, and priorities.
• Review incoming briefs to ensure all required information, assets, and approvals are in place before work is commenced.
• Use the project management/ticketing system (JIRA) to manage incoming requests, track progress, and maintain accurate campaign records via trackers.
• Monitor workloads and flag risks, delays, or capacity challenges early, escalating where appropriate.
• Act as a connector between markets and channel experts, ensuring queries are resolved efficiently and consistently.
• Support clear and structured communication across all stakeholders, helping to simplify complex information where needed.
• Act as a clear, adaptable communicator to support the rollout of new tools, processes, and ways of working

Essential

• Proven experience, 4-6 yrs in digital campaign management within an agency, hub, or complex client environment.
• Working knowledge of Paid Social, Programmatic and Paid Search activation and associated workflows.
• Strong working knowledge of Excel to support operational and financial reporting
• Experience using a project management or ticketing platform (JIRA desirable).
• Strong organisational skills, with the ability to manage multiple campaigns and priorities simultaneously.
• Confident communicator, able to engage effectively with both technical specialists and non-technical stakeholders.
• Communicate complex information clearly and concisely, both verbally and in writing
• Ability to clearly articulate campaign status, risks, and next steps, and escalate issues appropriately.

Desirable

• Exposure to centralised hub or shared-service delivery models.
• Experience working with alcohol, FMCG, or highly regulated categories.
• Experience working across multi-market or international accounts

Personal Attributes

• Proactive and solutions-focused, with a calm and structured approach under pressure.
• Comfortable operating in a fast-paced and sometimes ambiguous environment while maintaining rigour and attention to detail.
• Naturally collaborative, with a strong sense of ownership and accountability for delivery.
• Confident in constructively challenging ways of working to drive continuous improvement.
• Bring gravitas, charisma, and passion—able to inspire trust, alignment, and momentum across markets
• Multi-market management of end-to-end digital media campaign.
• Contribute across a broad scope including tool/process implementation, stakeholder management, operations, finance, and digital media activation
• Operate with confidence, drive, persuasion, and a collaborative mindset