Customer Service Representative (Remote)

About PulseMediaNL

PulseMediaNL is a forward-thinking digital marketing agency delivering innovative, data-driven solutions for healthcare, medical, and wellness brands. We support our clients with high-performance campaigns, strategic insights, and exceptional digital experiences that drive sustainable growth.

As we continue to expand globally, we are seeking a Customer Service Representative (Remote) based in the MENA region to join our growing remote team. This role is ideal for a customer-focused professional who enjoys helping people, solving problems, and delivering excellent service in a fast-paced, healthcare-focused environment.

• If you are passionate about communication, customer satisfaction, and working with international clients, we'd love to hear from you.
• Key Responsibilities
• Customer Support

• Serve as the primary point of contact for client and customer inquiries via email, chat, or other digital channels
• Provide accurate, timely, and professional responses to questions related to services, campaigns, or accounts
• Assist customers with basic troubleshooting and escalate complex issues when needed

Communication & Collaboration

• Collaborate closely with internal teams such as marketing, project management, and technical teams to resolve customer issues
• Maintain clear documentation of customer interactions and follow up to ensure resolution
• Communicate updates, feedback, and recurring issues to internal stakeholders

Quality & Customer Experience

• Ensure a consistently high-quality customer experience aligned with PulseMediaNL's brand values
• Handle customer concerns with empathy, professionalism, and a solution-oriented mindset
• Support retention by building strong, trust-based customer relationships

Process & Performance

• Follow internal workflows, response-time guidelines, and service standards
• Contribute ideas to improve customer service processes and efficiency
• Help maintain accurate records in CRM or customer support systems

Continuous Learning

• Stay up to date with company services, healthcare industry standards, and internal tools
• Participate in training sessions and team meetings
• Learn from feedback and actively work on personal and professional development

Required Qualifications

• 0–2 years of experience in customer service, support, or a client-facing role
• Experience in remote or digital customer support is a plus

Education

• Bachelor's degree in Business, Communication, Marketing, or a related field
• Equivalent practical experience will also be considered

Skills & Knowledge

• Excellent written and verbal communication skills in English
• Strong problem-solving and organizational abilities
• Customer-focused mindset with high attention to detail
• Ability to manage multiple inquiries and meet deadlines

Tools

• Familiarity with CRM systems, ticketing tools, or customer support platforms is a plus
• Comfortable using email, chat tools, and online collaboration platforms

Soft Skills

• Strong interpersonal skills and a positive attitude
• Ability to work independently in a remote environment
• Willingness to learn, accept feedback, and grow

• Experience supporting healthcare, medical, or regulated industries
• Knowledge of customer experience (CX) best practices
• Fluency in Arabic is a strong advantage
• Experience working with international or multicultural clients

Why Join PulseMediaNL

Compensation & Benefits

• Competitive salary based on experience and skills
• Paid time off and holidays (based on country of residence)

Professional Growth

• Ongoing training and mentorship
• Clear career growth opportunities within customer support or account management
• Exposure to global healthcare and wellness clients

Remote-First Culture

• Fully remote role within the MENA region
• Flexible working hours and healthy work-life balance
• Supportive, collaborative, remote-friendly team

Culture & Impact

• Innovative and learning-focused environment
• Strong emphasis on quality, empathy, and teamwork
• Opportunity to contribute to meaningful healthcare and wellness solutions

How to Apply

If you're a motivated Customer Service Representative (Remote) based in the MENA region and excited to grow your career in a healthcare-focused digital agency, we'd love to hear from you. Please submit your resume and any relevant experience details.

PulseMediaNL is an equal opportunity employer. We welcome applicants from all backgrounds and value diverse perspectives.