Service Management Data Analysis

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Background checks : Standard WWT checks, will take approx. 3-4 weeks. (Please plan notices accordingly)


Customer: BNYM




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• Candidate experience of around 9 years in network and voice technologies with exposure in service management tools such as SAP EBI (Business Objects) or Tableau


• The candidate should have a working knowledge of Windows and Unix systems administration, general Database administration (Oracle, SQL, IBM DB2), and general Network topology, design, and functionality (routing, switching, load balancing, WAN optimization technologies). Experience with IBM mainframe ecosystems is highly desirable but not required.


• Experience in DevOps with Python scripting knowledge


• Accreditation in ITIL Foundations


• Change Management process experience in handling CAB review using Service Now (or) Remedy (or) equivalent tool.


• Responsible for driving processes and improvements as per ITIL framework - Incident, change, and problem management.


• Problem management / RCA process analysis to drive improvements with repeat incidents and incidents caused by change.


• Reporting Skills: - Proficient in MS Excel with Macros / VB Script


• Experience in chairing meetings with stakeholders, creating agendas, reports, and presentation slides for senior management.


• Exceptional communication skills (both written and verbal)
  Efficient decision-making, detail-oriented with excellent quantitative and analytical skills.


• Ability to assimilate technical information and communicate to key Senior Managers in non-technical (business) terms.


• Candidates must be able to lea
  new concepts quickly and thoroughly with a steep lea
  ing curve.




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