Service Associate

Company Description

PVRINOX Pictures, the motion picture division of PVRINOX Limited, is part of the largest film exhibition company in India. With an impressive network of 1683 screens across 360 properties in 115 cities in India and Sri Lanka, PVRINOX Pictures distributes a diverse range of both Indian and foreign language films. Since 2002, the company has released over 800 films across Hollywood, Hindi, and regional languages. Known for its state-of-the-art audiovisual technology, comfortable seating, premium formats, and quality services, PVRINOX Pictures is dedicated to delivering an unparalleled entertainment experience. For more details, visit their website or follow their social media channels.

Role Description

This is a full-time, on-site role for a Service Associate based in Coimbatore. As a Service Associate, you will be responsible for assisting customers with their inquiries, providing excellent customer service, managing ticketing operations, and ensuring a seamless cinema experience. You will also monitor the cleanliness and maintenance of the cinema premises, handle customer feedback effectively, and ensure adherence to safety protocols and company guidelines.

Qualifications

• Strong Interpersonal and Communication skills to engage with customers and colleagues effectively
• Excellent Customer Service skills to ensure a positive customer experience

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• Basic Analytical and Finance skills for handling transactions and performing routine financial reconciliations
• Ability to work in a fast-paced, service-oriented environment and manage multiple tasks
• Prior experience in the entertainment or service industry is a plus
• High school diploma or equivalent; additional certifications in customer service or related fields are advantageous