Executive -Sales Operations & Business Development

Executive Sales Operations & Business Development

Department: Expansion

Location: Bengaluru

Office Mode: 5 days/ week, Work from Office (mandatory)

Position(s): 1

Employment Type: On-roll (Full-time)

Reporting To: General Manager Business Expansion

Experience: 1-3 years Industry Preference: Fintech, Payments, Banking, SaaS or B2B Technology

About the Role

We are looking for a proactive, detail-oriented and organized professional to support our Expansion team across sales operations, order fulfilment, data management, invoicing, collections and business development support. The role combines operational coordination for existing business requirements with market research, lead generation and stakeholder mapping to support new opportunities. It is a sales operations and business development support role, rather than a direct sales target-carrying position.

Key Responsibilities

1. Sales Operations & Order Fulfilment

• Coordinate with internal Operations, Supply Chain, Logistics and other relevant teams to ensure timely processing and dispatch of customer orders.
• Track purchase orders, order quantities, dispatches, deliveries and pending fulfilment requirements.
• Maintain accurate order trackers and ensure timely follow-ups on outstanding operational activities.
• Coordinate with internal teams and customers to resolve order fulfilment and delivery-related issues.

2. Data Management, Invoicing & Collections

• Maintain and regularly update client databases, purchase order records, sales trackers and management information system (MIS) reports.
• Coordinate with Finance and Accounts teams for invoice generation, submission and reconciliation.
• Track payment timelines, outstanding receivables and ageing of invoices.
• Follow up with customers and internal stakeholders to facilitate timely collections.
• Ensure data accuracy, proper documentation and timely reporting of operational activities.

3. Market Research & Lead Generation

• Conduct market research to identify potential clients, target accounts and new business opportunities across banks, fintech companies, payment aggregators and other relevant B2B segments.
• Identify and map key decision-makers and stakeholders across business development, partnerships, product, technology, procurement and other relevant functions.
• Use LinkedIn, company websites, industry reports and other research tools to identify relevant organisations and stakeholders.
• Build and maintain a structured database of prospective clients, stakeholder details and potential business opportunities.
• Research target companies, their business models, product offerings and relevant use cases to support account prioritization.
• Support the Expansion team with lead generation, account mapping, competitor research and preparation for client outreach.

Required Skills & Qualifications

• 13 years of experience in sales operations, business development support, sales coordination, market research or a similar role.