IT Support Technician

As an IT Technician, you will report to the IT Manager at your home site and will be responsible for working closely with the business, your colleagues and remote support teams to implement and maintain infrastructure elements. You will represent the face of IT to the Business and you will thrive in providing world-class service to our customers.

You will be a key part of a multinational diverse team, thrive in delivering high-quality results and always be on the lookout for improvements.
Business Area: Operations Fulfilment Centre and Logistics
The IT Operation team supports the IT Infrastructure at each of the Amazon sites and provides IT support to our customer base.
What makes this team a great place to work?
Day 1 opportunity You will be joining a team that is responsible to what happens after the customer clicks buy .
Opportunities for growth - You will have the opportunity to influence and shape the direction of our services.
You will be part of exciting projects with the opportunity to focus and develop expertise in areas of your interest.
What we are looking for:
Putting the customers first, you will provide a 1st support service that ensures all IT equipment and infrastructure is running to its optimum performance and that all departmental Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are met on your home site as well as any remote sites that you and your team also support.

The extent of your responsibilities will include but not be limited to:

Health & Safety: ownership and accountability, ensuring that work is carried out to a high standard and complies with all Amazon polices and guidelines.
Installation, maintenance and support of IT equipment
Asset and Inventory management.
Liase with 3rd party vendors and suppliers to ensure efficient asset management.
Liaise with contractors or external suppliers and clearly communicate technical issues and Amazon standards.
Maximizing the availability of all IT equipment and infrastructure through continuous improvement and proactive, preventative maintenance.
Providing technical support/input to site and team projects and initiatives.
Conducting end user equipment trials and testing.
Providing assistance to senior engineers as required
. Working in shifts (including weekends) and supporting occasional changes in working hours.