ServiceNow Business Analyst

Your key responsibilities will include leading the analysis and documentation of business requirements for onboarding General Services into ServiceNow, collaborating with cross-functional teams to define and refine processes, workflows, and service management practices, designing and implementing best-practice solutions on the ServiceNow platform, conducting workshops and meetings to gather and prioritize business requirements, acting as a liaison between business and technical teams, analyzing data to provide recommendations for system improvements and process automation, supporting ServiceNow configuration and customization, overseeing testing, providing training and user support during and post-implementation phases, and ensuring project timelines are met while managing risks and issues proactively.

To qualify for this role, you should have a Bachelor's degree in Business Administration, Information Technology, or a related field (B.Tech preferred), along with strong experience in business analysis and ServiceNow implementations. You should have proven expertise in ServiceNow, especially in ITIL processes, and experience working on ITSM, HRSD, ITOM, GRC, ITAM, etc. Additionally, you should possess a strong understanding of ITIL processes, Service Management frameworks, and best practices, with the ability to analyze complex business requirements, translate them into functional specifications, and demonstrate excellent communication, presentation, and stakeholder management skills.

Preferred qualifications for this role include being a ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS), having experience working with clients in the UAE or the Middle East region, and being familiar with Agile methodologies and project management. Proficiency in tools such as JIRA, Confluence, and Microsoft Office Suite is also desired for this position.,