ServiceNow Platform Administrator

• Designing, developing, and deploying software solutions using the ServiceNow platform.
• Configuring, customizing, and administering ServiceNow modules to ensure high system availability and performance.
• Collaborating with cross-functional teams to gather business requirements and convert them into technical specifications.
• Performing routine platform maintenance, including version upgrades, patches, and performance tuning.
• Creating and maintaining technical documentation for applications, configurations, and support procedures.
• Providing end-user training and technical support for deployed solutions.
• Monitoring system health, troubleshooting issues, and ensuring continuous improvement.
• Staying up to date with ServiceNow enhancements, development best practices, and industry trends.

Mandatory Skills:

• Strong expertise in ServiceNow Administration, including platform configuration, customization, and third-party integrations.
• Proficiency in JavaScript, HTML, CSS, and related web technologies.
• Experience working with ServiceNow modules such as Incident, Change, and Problem Management.
• Solid understanding of ITIL frameworks and ITSM processes.
• Ability to effectively manage multiple priorities and work both independently and in a team environment.

Preferred Skills:

• Hands-on experience with ServiceNow Studio, Flow Designer, and IntegrationHub.
• Working knowledge of REST and SOAP APIs for integrations.
• Familiarity with Agile methodologies and tools such as JIRA or ServiceNow Agile.
• Relevant ServiceNow certifications such as Certified System Administrator (CSA) and Certified Application Developer (CAD).

Qualifications:

• Bachelors degree in Computer Science, Information Technology, or a related discipline.
• 5 to 7 years of professional experience in software development with a focus on ServiceNow platform administration.
• Strong analytical thinking and problem-solving skills.

- Excellent communication and interpersonal skills to effectively collaborate with stakeholders and team members.,