Fresher/ Customer Care Executive/ Call Center /Telecaller/BPO

Department Icon Operations Maintenance & Support
Posted: 8 months ago
0-4 years
Thane, Navi Mumbai, Mumbai (All Areas)
Operations Maintenance & Support
work from office
Full Time

Posted: 8 months ago
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Posted over 15 days ago, so the role may have closed. Confirm on the employer's page when you apply, or see similar jobs.

Job Description

Process: Bpo Telecaller - Inbound & Outbound Process


Location: Thane

Salary: upto 18,000 in hand + Incentives

Qualification - 12th Pass/ Any graduate

Male & Female both can apply

Roles and Responsibilities

  • Handle customer calls, emails, and chats to resolve their queries and concerns.
  • Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions promptly.
  • Maintain accurate records of all interactions with customers using CRM software.
  • Collaborate with team members to achieve sales targets and improve overall performance metrics.
  • Stay updated on product knowledge and company policies to provide informed support.

Desired Candidate Profile

  • 0-3 years of experience in BPO voice process (inbound/outbound calling).
  • Strong communication skills in Marathi & Hindi languages.
  • Ability to work on rotational shifts including weekends and holidays.
  • Basic computer literacy for data entry purposes.
  • High school diploma or equivalent required; graduation preferred.

How To Apply..?

To schedule your interview call Or WhatsApp

HR Sakshi - 84325 37262

Skills

Customer ServiceSalesBpo VoiceTelecallingCall CenterBPOInbound ProcessTelesalesCustomer ServiceTelecallerBpoVoice ProcessCall Center

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About Company

Established in 2004, Conneqt Business Solutions Ltd. (formerly Tata Business Support Services Ltd) headquartered in Hyderabad, is a subsidiary of Quess Corp (BSE: 539978, NSE: QUESS), India’s leading business services provider. Throughout our journey, top industry analysts such as Gartner, Nelson Hall and Dun & Bradstreet have ranked us amongst the top Customer Lifecycle Management and Business Process Management service providers in India and the Middle East. We are committed to provide world-class customer experience with our dedicated team of over 32,000+ employees located across 26 delivery centres. We’re constantly refining our technologies and developing ideas to better serve our 120 clients in 24 Indian and 12 International languages in over 600 + locations across PAN India through our unique ‘Feet on Street’ offering. We have created a customer-centric collaborative ecosystem of people, platforms, processes and partners to align strategically with your business goals. We help elevate your organization with the power of our in-house domain expertise, cutting-edge technology, and analytics. Besides Customer Lifecycle Management and Business Process Management services, Conneqt also provides Finance and Accounting (FAO), HR Shared Services (HRSS) and Middle and Back Office Services. The company uses its innovative DiB (Digital-in a-Box) framework to help clients rapidly develop digital services that are market ready. Conneqt is also investing in automation and analytics capabilities and geographical expansion into US, Middle East and APAC.
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