Account Executive

Company Description QDIGI Services is a growing organization focused on delivering high-quality services and solutions to a diverse range of clients. The company emphasizes reliability, customer satisfaction, and continuous improvement in every engagement. Team members are encouraged to collaborate, share ideas, and contribute to process innovation. QDIGI Services values professional development and provides opportunities to learn, grow, and take on increasing responsibility. The work environment supports respect, inclusion, and integrity in all interactions.

Role Description This is a full-time, on-site Account Executive role based in Jammu & Kashmir, India. The Account Executive will manage a portfolio of client accounts, acting as the primary point of contact for day-to-day communication, issue resolution, and service coordination. Responsibilities include identifying client needs, preparing proposals or quotations, and ensuring timely delivery of services in line with agreed expectations. The role involves tracking account performance, analyzing data or reports, and sharing insights with clients and internal teams to support retention and growth. The Account Executive will also collaborate with operations, finance, and support teams to handle billing, escalations, and process improvements, while proactively pursuing upsell and cross-sell opportunities.

Qualifications

• Proven experience in account management, sales, or client-facing roles, preferably in services or related industries.
• Strong relationship-building, negotiation, and stakeholder management skills.
• Ability to analyze basic financials, reports, and performance metrics to inform account strategy.
• Excellent verbal and written communication skills in English; proficiency in local languages is an advantage.
• Strong organizational and time-management abilities, with attention to detail and follow-through.
• Comfort working on-site with clients and internal teams, including occasional travel within the region if required.
• Capability to use CRM tools, spreadsheets, and presentation software to manage pipelines and prepare client-ready materials.
• Bachelors degree in Business, Marketing, Commerce, or a related field, or equivalent practical experience.
• Demonstrated problem-solving mindset, resilience under pressure, and commitment to ethical, inclusive business practices.