Sales Counsellor

Company: URoots by QHT Clinic

Department: Sales & Consultation

Employment Type: Full-Time

About URoots By QHT Clinic

URoots by QHT Clinic is a leading hair wellness brand dedicated to providing personalized, non-surgical hair loss solutions. We are looking for a passionate and customer-focused Hair Counsellor to guide prospective clients and help them choose the right treatment and product solutions.

Key Responsibilities

• Handle inbound and outbound consultation calls and follow up with leads.
• Understand clients hair concerns and recommend suitable URoots products and treatment plans.
• Conduct detailed telephonic or virtual consultations with potential customers.
• Explain treatment plans, pricing, benefits, and expected outcomes.
• Convert inquiries into sales while maintaining a high level of customer satisfaction.
• Maintain accurate customer records and follow-up activities in the CRM.
• Build long-term relationships with clients through regular follow-ups.
• Coordinate with doctors and the operations team whenever required.
• Achieve monthly consultation and sales targets.
• Ensure timely responses to customer queries across calls, WhatsApp, and other communication channels.

• Bachelors degree in any discipline.
• 1–3 years of experience in counselling, inside sales, telecalling, or customer consultation.
• Experience in healthcare, wellness, beauty, or hair care will be preferred.
• Excellent communication and convincing skills in Hindi and English.
• Strong customer-handling and objection-resolution skills.
• Comfortable working with CRM systems and Microsoft Excel.
• Target-oriented with a customer-first approach.

• Strong interpersonal and relationship-building abilities.
• Good negotiation and closing skills.
• Ability to understand customer needs and recommend appropriate solutions.
• Self-motivated and proactive.
• Team player with a positive attitude.

Key Performance Indicators (KPIs)

• Daily outbound calls and follow-ups.
• Consultation-to-sale conversion rate.
• Monthly revenue target achievement.
• CRM data accuracy and timely updates.
• Customer satisfaction and retention.
• Response and follow-up TAT.

Salary

• CTC: As per company standards + Attractive Performance Incentives.

Working Days & Timings

• 6 Days Working
• Rotational Week Off Laptop & stable internet speed - Mandatory
• Day Shift

This role is ideal for candidates with experience in healthcare counselling, wellness consultation, or inside sales who enjoy helping customers find the right solutions while achieving sales targets.

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