Collection Associate

Job Title: Collections Associate Chennai

About Crio.do

Crio.do is where ambitious learners launch their tech careers through hands-on, work-like learning. We move fast, think bold, and love people who bring clarity, ownership, and energy into everything they do.

Role Summary

As a Collections Associate, you’ll play a key role in ensuring smooth fee recovery through polite, professional, and empathetic communication. No aggressive tactics — just smart handling, consistent follow-ups, and learner-friendly interactions.

• Key Responsibilities
• Make outbound calls to learners regarding pending payments and upcoming due dates.
• Communicate confidently and clearly — firm when needed, always empathetic.
• Maintain accurate call logs, follow-up trackers, and payment dashboards.
• Collaborate with Sales, Finance, and Operations teams to resolve learner queries quickly.
• Recommend improvements to enhance collections efficiency and learner experience. Requirements
• Excellent communication skills in English and Hindi (mandatory).
• 0–2 years of experience in collections, telecalling, or customer support.
• Ability to handle sensitive financial conversations with professionalism.
• Strong follow-up discipline and attention to detail.
• A self-starter who loves closing tasks with speed and accuracy. What’s In It For You
• Competitive salary based on experience.
• A high-energy, ownership-driven work culture.
• Opportunity to grow in a rapidly scaling EdTech startup.
• Direct contribution to key business outcomes.

Work Location Chennai Office (On-site Role)