Sales Quality Analyst

Job Title: Sales Quality Analyst

Location: Chennai

Language Requirement: Hindi (Mandatory)

About the Role:

We are looking for a detail-oriented Sales Quality Analyst to evaluate sales conversations, ensure compliance, and enhance overall sales performance. The ideal candidate will have strong communication skills, solid analytical ability, and hands-on experience with call auditing and CRM tools.

Key Responsibilities:

• Conduct call audits to assess sales quality, compliance, and adherence to defined processes.
• Monitor sales interactions to ensure alignment with company policies and regulatory standards.
• Identify gaps in sales conversations and provide actionable feedback to improve performance.
• Track and analyze key metrics to identify trends and training needs.
• Ensure BDAs follow accurate disclosure practices and maintain transparency.
• Collaborate with internal teams to implement quality improvement initiatives.
• Document audit findings, maintain compliance records, and track corrective actions.
• Conduct training sessions to reinforce quality and compliance guidelines.

Required Skills:

• Proficiency in CRM tools and call monitoring software.
• Excellent verbal and written communication skills.
• Strong feedback delivery and coaching capabilities.
• Ability to conduct training sessions on sales quality and compliance.
• Skilled in report writing and documentation.
• High attention to detail with strong problem-solving skills.
• Ability to manage escalations and ensure corrective actions.
• Effective time management and multitasking abilities.

Education: Any degree

Job Type: Permanent

Benefits:

• Career growth opportunities within Quality and Sales.
• Exposure to sales and compliance strategies in a fast-paced environment.
• Opportunity to work closely with leadership and sales teams.