An AI agent that applies to roles like this on employers' own sites. 25 applications free, no card needed.
Posted over 15 days ago, so the role may have closed. Confirm on the employer's page when you apply, or see similar jobs.
Job Description
Role & responsibilities
Client Relationship Management
- Act as the primary point of contact for assigned clients.
- Build and maintain strong, long-term client relationships.
- Conduct regular client meetings and review service performance.
- Address client concerns and ensure timely resolution.
Service Delivery & Coordination
- Coordinate with operations, housekeeping, technical, and security teams to ensure quality service delivery.
- Monitor SLA compliance and KPI performance.
- Ensure proper deployment of manpower and resources as per contract.
Complaint & Escalation Handling
- Track and resolve client complaints within defined timelines.
- Escalate critical issues to senior management when required.
- Maintain proper documentation of complaints and resolutions.
Reporting & Documentation
- Prepare monthly MIS reports and performance reports.
- Maintain client records, agreements, and service logs.
- Ensure compliance with contractual obligations.
Preferred candidate profile
Skills
Client ManagementFacility OperationsClient Relationship ManagementClient SupportClient ServicingClient RelationshipClientRelationship ManagementOperationsService DeliveryDeliveryIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
Similar Jobs
View all
New Operations Maintenance & Support roles in Thiruvallur.
One email a day. Unsubscribe any time.
