Service Desk Executive

Job Title: Service Desk Executive BCOE

Location: Kolkata

Experience: Fresher (01 year)

Department: BCOE (Business Center of Excellence)

Job Summary:

We are looking for a motivated fresher to join our BCOE Service Desk team. The role involves providing first-level technical and process support to AM users, resolving routine queries, and ensuring smooth day-to-day operations.

Key Responsibilities:

• Act as the first point of contact for service requests and incidents.
• Log, track, and resolve user issues via chat,phone, email, or ticketing tools.
• Escalate unresolved issues to higher support levels as needed.
• Follow standard operating procedures (SOPs) and maintain service quality.
• Coordinate with other teams to ensure timely resolution of issues.
• Maintain accurate records of interactions and solutions.

Skills & Qualifications:

• Bachelor’s degree (any stream; IT/CS preferred).
• Good communication and problem-solving skills.
• Basic knowledge of IT systems, MS Office, and service desk tools is an advantage.
• Willingness to work in rotational shifts (24x7 support environment).
• Customer-centric and eager to learn.