Hogarth Worldwide - Team Lead - Campaign Management

What will you do?

• Team Leadership & Management: Lead and mentor a team of Campaign Specialists, providing guidance, performance feedback, and professional development opportunities while fostering a positive, productive work environment.
• Operational Oversight: Develop and monitor daily workflows, ensuring efficient processes, adherence to company policies, and timely task completion, while analyzing key performance metrics to drive improvements.
• Campaign Execution & Optimization: Oversee flawless campaign execution, ensuring alignment with client requirements, and optimization strategies to enhance performance.
• Client Relationship Management: Act as a point of escalation for client concerns, collaborate with Account Managers to ensure client satisfaction, and proactively identify opportunities to strengthen client relationships.
• Process Improvement & Automation: Evaluate existing workflows, identify bottlenecks, and implement process improvements and automation to increase efficiency and reduce manual effort.
• Training & Development: Identify team training needs, conduct sessions to enhance skills and knowledge, and contribute to hiring and onboarding processes for new team members.
• Strategic Contribution: Support the development of campaign strategies, conduct market research to identify new opportunities, and propose innovative initiatives to drive team and business growth.
• Cross-Functional Collaboration: Coordinate with other departments to ensure strategic alignment, share best practices, and contribute insights through presentations or knowledge sharing sessions.

What will you need?

• Tech/BCA/MCA or equivalent technical degree (Preferred).
• Minimum 3+ years of experience in campaign management, email marketing, or a related field.
• Proven experience in a managerial or team lead role within a BPO/KPO setting (Preferred).
• Strong understanding of operational processes, systems, and principles.
• Excellent communication and leadership skills.
• Proficiency in managing, guiding, and leading employees to foster positive communication and a productive work environment.
• Excellent project management skills with the ability to handle multiple projects simultaneously.
• Strong problem-solving skills and the ability to make sound managerial decisions.
• Ability to work independently and as part of a team.
• Detail-oriented and highly organized.

What do you get?

• Insurance Benefit.
• Holistic Wellness Program.
• Global Footprint.
• Cab Facility.