Supervisor - Ground Operations (GOCC)

JOB DESCRIPTION OF SUPERVISOR GROUND OPERATIONS CONTROL CENTRE (GOCC)

1. JOB PURPOSE

The Supervisor in Ground Operations Control Centre will be an integral link between Ground Operations and OCC and is responsible for ensuring the smooth and efficient functioning of ground and freight operations at various airports across India. The individual will oversee compliance with all relevant regulations, manage staff duty rosters, coordinate with airport authorities, and maintain infrastructure at stations. Additionally, the role involves handling charter flights, overseeing regulatory audits, recommending policy revisions, as well as monitoring and managing financial activities, including expenses, invoices, and bills. Carry out the duties and responsibilities as under and also as may be specified by the Company from time to time.

2.0 KEY RESPONSIBILITIES

1. Ensure compliance with DGCA, IATA, ICAO, airport operator regulations, and company procedures.
2. Develop and recommend strategies to enhance service levels at station level; monitor and report operational performance.
3. Manage staff duty rosters across India to ensure proper coverage during all flight and cargo handling stages.
4. Coordinate with Station Managers/Assistant Station Managers to secure parking bays and flight slots.
5. Oversee infrastructure and stationary requirements including operational offices and cargo warehouses at stations.
6. Establish and maintain documentation for regulatory audits by DGCA, AAI, BCAS, and other relevant agencies.
7. Report accidents/incidents, ensure corrective actions are taken by Station Managers/Assistant Station Managers and provide the ATR to Flight Safety.
8. Review and suggest revisions to ground and freight operations policies periodically.

9. Handle and coordinate charter flights, both domestic and international.
10. Coordinate training programs for employees and Ground Handling Agents (GHAs).
11. Monitor competitor activities, market trends, compile cargo-related statistics, provide feedback, and recommend sales policies.
12. Manage and monitor overall ground and freight operations and coordinate with OCC and other stake holders.
13. Monitor and manage all expenses, invoices, and bills from ground operations; check, verify, and submit to accounts for timely payment and recovery if applicable.
14. Maintain and monitor the Ground Operations budget and contracts.

3.0 SAFETY ACCOUNTABILITIES

1. Intervene to prevent unsafe conditions developing.
2. Reporting potential hazards.
3. Reporting incidents, accidents and near misses.
4. Being aware of human factors and human factor limitations.
5. Promoting the Company&aposs Safety Management, Quality and HSE Policies.
6. Familiarising themselves with the Safety Management System.
7. Familiarising themselves with the information available in respect of hazards, equipment, procedures and processes relevant to their tasks.
8. Identifying quality and safety improvements.
9. Cooperating with audits and investigations.

1. Demonstrate thorough understanding of daily operational processes, systems, and SOPs.
2. Ensure effective shift handovers and conduct self-audits during each duty period.
3. Maintain coordination with internal departments such as Engineering, Ground Operations, and Commercial.
4. Attend all mandatory training, meetings, and refreshers on time.
5. Comply with company HR, communication, and conduct policies.

5.0 BUDGET CONTROL

1. Participate actively in the preparation of the annual departmental budget for approval by the Head of Department.
2. Develop and maintain an efficient and comprehensive budgeting process aligned with company goals and objectives.
3. Promote and maintain a strong cost-awareness culture within the department.
4. Monitor budget performance regularly, identify variances, and recommend corrective actions or cost-saving measures.
5. Prepare accurate and timely financial reports (including budget vs. actuals) to support decision-making.
6. Ensure all expenditures remain strictly within approved budgetary allocations.