Senior Travel Manager

The ideal candidate is one who is looking for a challenge, is very hands on, target driven and will be instrumental in driving the growth of the tour operator side of the business forward through use of their sales skills and product knowledge. They will maximise customer enquiries through using direct contracts/working with preferred partners to provide fantastic service to clients to turn enquiries into profitable sales consistently meeting or exceeding targets. The candidate will need to be flexible to business needs including from time to time attending supplier and consumer facing events.

Key responsibilities

• Be an effective champion of driving sales within QT and maximising margins with every sale
• Take responsibility for client contact on a booking from start to finish, maintaining regular contact with client throughout duration of trip to ensure total satisfaction and repeat business
• Resolve any client complaints quickly and efficiently
• Selling holidays to both Quintessentially Members and Non-Member clients
• Liaise with the Lifestyle Managers of Quintessentially
• Respond to both telephone and email enquiries in a timely fashion within the guidelines as set by their manager
• Use of effective sales/questioning techniques to close the sale, reaching and exceeding sales targets
• Prepare quotes using margins specified by manager
• Study and know all product featured on the website and regularly keep abreast of luxury travel trends
• Take responsibility for being on a rota for the emergency phone along with the rest of the team for a week approximately every 7 weeks

Sales

• Pursue all quotes/enquiries to ensure maximum conversions to sales
• Awareness of individual and team targets and work towards these at all times
• Awareness of competitors and liaise with manager/product manager to ensure we are offering competitive pricing at all times
• Maximise profits by using preferred suppliers/partners at all times
  
• Ensure client payments are taken in a timely fashion
• Minimize costing errors by attention to detail
• Monitor and communicate client feedback to ensure the company continues to develop and move forward

General

• Make sure all cost sheets are up to date, so in the event of absence your colleagues are able to pick this up on your behalf
• Proficient IT skills, confident with Microsoft office programs, especially Word and Excel
• Make sure emails are managed and all responses replied to in a timely fashion
• Managing requests in line with agreed deadlines, either with members or Lifestyle Managers
• Comprehensively capture all client information as required by the system
• Take responsibility for problem solving to maintain client service levels
•  Ensuring members are made aware before booking of all relevant terms and conditions
• Attend team meetings/1 to 1s with manager to remain up to date with company and department news and your own development
• Share own product knowledge through meetings and reports following familiarisation trips
•  As one of the top professionals in the QT team, you will be expected to attend corporate, member or internal meetings to promote the travel service to existing and prospective members, clients and colleagues
• Represent the company at client events and trade exhibitions in a professional fashion

Skills and Knowledge

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• Understanding of working in a concierge company
• Tour Operation background
• Understanding of working on incentives and small events
• GDS knowledge
• Fluency in Arabic

Requirements

• At least 3-5 years background working in a concierge/travel-sales environment
• Understanding of working in a luxury travel environment dealing with VIP/high net worth individuals and their demands
• Target driven and sales focused with proven successful sales track record, consistently beating sales targets and being in the top 10% performers in your company
• Tour Operator and Travel Agency know-how; with the ability to quote and cost from FIT contracts using your commercial judgement to secure revenue for QT without compromising on member wishes
• Creative flair and ability to tailor make high touch luxury travel packages working directly with airlines, hotels and DMCs with the ability to execute concepts through to completion
• Works well under pressure, rises to any challenge, and meets objectives
• Capable of working within a team structure or autonomously
• Excellent written and verbal communication skills
• Capable of driving new business and sales
• Well-earned and proven reputation for genuinely outstanding excellent customer service
• Regularly updating your own knowledge through reading, the study of specialist consumer and industry publications, industry networking, supplier training events including educational and your own travel
• Knowledge and travel awareness of the main luxury hotel groups
• Knowledge and travel understanding of at least 3 of the following regions; Europe And Scandinavia/ Australasia/ Americas/ Middle East/ India And Indian Ocean/ Far East