Technical Customer Support

Department Icon Operations Maintenance & Support
Posted: 1 year ago
1-10 years
Hyderabad, Telangana
Operations Maintenance & Support
Work from Office
Full Time

Posted: 1 year ago
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Posted over 15 days ago, so the role may have closed. Confirm on the employer's page when you apply, or see similar jobs.

Job Description

    As an experienced candidate with 1-10 years of experience, you will have the opportunity to work in Hyderabad with a salary range of 3 LPA to 5.5 LPA. If you are a diversity candidate, you are welcome to apply for this position.

    Your responsibilities will include working on digital marketing and advertising projects, utilizing your strong analytical and problem-solving skills. With excellent written and verbal communication skills, you will engage in chat and email support, troubleshooting, ticket and transactional account management, technical support, and customer service.

    To excel in this role, you should have experience with CEFR written skills at level C1, as well as with tools such as DV, CM, SA360, Campaign Manager, and Google Ads. Your proficiency in advertising agency experience and complete campaign life cycle management will be highly valued. Additionally, having knowledge of fundamental SQL, AI, and ML will be beneficial.

    As part of the assessment process, you may be required to take the Versant Written Test and Mettl assessments. Please note that candidates from outside Hyderabad may also be considered for this position, with travel and stay arrangements being accommodated.,

Skills

Technical SupportCustomer ServiceCustomer SupportVerbal CommunicationEmail SupportCustomer ServiceDVGoogle AdsCMChat SupportProblemSolvingTroubleshootingAIAccount ManagementAnalytical SkillsTechnical SupportCampaign ManagerWritten CommunicationDigital MarketingEngagementAdvertisingSA360SQLML

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