Customer Support Executive

Roles and Responsibilities

• Handle customer queries via phone calls, emails, and chats to resolve their issues in a timely and professional manner.
  
• Provide accurate information on products/services to customers through effective communication skills.
  
• Meet performance targets set by the company for quality metrics such as first call resolution rate, average handling time, etc.
  

Desired Candidate Profile

• 0-2 years of experience in BPO/call center environment.
  
• Excellent English communication skills with good pronunciation.
  
• Proficiency in US voice process and international calling.
• Able to work in Night shift