Restaurant Manager - Train Ops. (Pan India)

Station Manager
Coordination between HO to IRCTC and HO (Base +
IRCTC/Railways official liaising.
Store team) to Train Operation team
Implement all company policies and SOPs.
Local Purchase Bills & Documentation verification for
Legal compliances documentation prepare, check
FI and proceed for Payment.
and verify as per compliance.
Company & Railway assets & Equipment inventory
Passengers feedback & complaints review and
verification and authorize the replacement or top-up.
share PoA.
On-board check weekly or fortnightly to get actual
ground report.
¢ Fines & Deduction to wave off or minimise to
Zero.
¢ Ration/service items receiving and returning record
match with SAP data.
¢ Ration Bundle review & Base Kitchen Food
ordering check & wastage control analysis with
team includes TMs & RMs
¢ GP%age to monitor & analysis of all respective train
and enforce the PoA for improvement as and when
required.
¢ PAD & Catering sale improvement analysis with
TMs & RMs
¢ Manager Front at trip end, to check with all supporting
documents and verify & analysis of occupancy vs
actual.
¢ Service/sale items consumption & returning
analyses as per occupancy
¢ Legal documentation check and verification for train
¢ Manpower Management in terms of hiring,
training, deployment and transfer/de-board etc with
proper justification.
or staff.
¢ Verify all racks staff attendance marked by Rack

Manager and checked by Train manager.

Asst. Train Manager / Train Manager
¢ Monitor GP percentage of all racks per trip and
¢ Maintain register for company & railway assets
needful to be done if not achieving the targeted GP
& equipment inventory
%age.
¢ Food ordering as per Occupancy chart.
¢ Set & fix the monthly ration bundle.
¢ Staff positioning & attendance through duty roster
¢ Ration & Service Items Quality, Quantity,
Manufacturing, & Packet condition check &
Report
¢ FI bills collection/verification with actual
¢ Formats & Checklist implementation check and
verify daily.
receiving/consumption.
¢ Passengers query or complaints resolution if
¢ Manager Front at trip end, to check & verify
pending from RMs.
with all supporting documents.
¢ Manager Front to verify and forward to seniors for
next check.
¢ Check all legal documentation availability and
renewal for train or staff.
¢ All service or sale items bills from store or
outsource to check and verify.
¢ Briefing of staff to avoid complaints and positive
¢ Close all deficiency (Store or Base Kitchen) with
passenger feedback
due approval from seniors on daily basis if any.
¢ Company & Railway assets inventory check and
¢ Check all racks staff attendance and verify with
actual.
verify and report to seniors.
¢ PAD & Catering sale improvement planning.

Asst. Rack Manager / Rack Manager

¢ Working closely to achieve the targeted GP
¢ Proper round in all coaches during meal service to
Percentage.
avoid any complain.
¢ Staff Briefing about service standards, Sale targets,
¢ Fill all provided job card, checklists and formats daily,
previous complaints & current updates if any.
weekly & monthly as and when required.
¢ Check all service/sale items quantity as per order and
¢ Formats & Checklist implement and update daily.
distribute coach wise.
¢ Legal documentation availability and renewal for train
¢ Check all expiry dates of ration item & food quality on
or staff.
board.
¢ Complaints to close on-bard with proper and positive
¢ Passengers meet and greet on board and collect
passenger feedback
positive feedbacks during & after each service.
¢ Share any deficiency (Store or Base Kitchen) daily if
¢ Develop PR with passengers to avoid any
any.
written/online complaints.
¢ Check ration bundle according to current occupancy
¢ Ensure all on-board staff is performing as per company
rate time to time.
and industry norms.
¢ PAD & Catering sale target to achieve as per company
¢ Marking attendance of all concerned staff of particular
norms.
rack.
¢ Prepare list of returning quantity of sale & Service
¢ Prepare occupancy sheet signed by OBCS & TS and
manager front duly attach all bills & supporting
documents.
items

Kindly note this job is for Trains, Candidate must travel in trains for the work and services as this is Railways catering services company.

Candidates must be Hotel Management Graduate.