Restaurant Manager - Train Ops. (Pan India)

Station Manager

• Coordination between HO to IRCTC and HO (Base +
• IRCTC/Railways official liaising.
• Store team) to Train Operation team
• Implement all company policies and SOPs.
• Local Purchase Bills & Documentation verification for
• Legal compliances documentation prepare, check
• FI and proceed for Payment.
• and verify as per compliance.
• Company & Railway assets & Equipment inventory
• Passengers feedback & complaints review and
• verification and authorize the replacement or top-up.
• share PoA.
• On-board check weekly or fortnightly to get actual
• ground report.
• ¢ Fines & Deduction to wave off or minimise to
• Zero.
• ¢ Ration/service items receiving and returning record
• match with SAP data.
• ¢ Ration Bundle review & Base Kitchen Food
• ordering check & wastage control analysis with
• team includes TMs & RMs
• ¢ GP%age to monitor & analysis of all respective train
• and enforce the PoA for improvement as and when
• required.
• ¢ PAD & Catering sale improvement analysis with
• TMs & RMs
• ¢ Manager Front at trip end, to check with all supporting
• documents and verify & analysis of occupancy vs
• actual.
• ¢ Service/sale items consumption & returning
• analyses as per occupancy
• ¢ Legal documentation check and verification for train
• ¢ Manpower Management in terms of hiring,
• training, deployment and transfer/de-board etc with
• proper justification.
• or staff.
• ¢ Verify all racks staff attendance marked by Rack
• Manager and checked by Train manager.

Asst. Train Manager / Train Manager

• ¢ Monitor GP percentage of all racks per trip and
• ¢ Maintain register for company & railway assets
• needful to be done if not achieving the targeted GP
• & equipment inventory
• %age.
• ¢ Food ordering as per Occupancy chart.
• ¢ Set & fix the monthly ration bundle.
• ¢ Staff positioning & attendance through duty roster
• ¢ Ration & Service Items Quality, Quantity,
• Manufacturing, & Packet condition check &
• Report
• ¢ FI bills collection/verification with actual
• ¢ Formats & Checklist implementation check and
• verify daily.
• receiving/consumption.
• ¢ Passengers query or complaints resolution if
• ¢ Manager Front at trip end, to check & verify
• pending from RMs.
• with all supporting documents.
• ¢ Manager Front to verify and forward to seniors for
• next check.
• ¢ Check all legal documentation availability and
• renewal for train or staff.
• ¢ All service or sale items bills from store or
• outsource to check and verify.
• ¢ Briefing of staff to avoid complaints and positive
• ¢ Close all deficiency (Store or Base Kitchen) with
• passenger feedback
• due approval from seniors on daily basis if any.
• ¢ Company & Railway assets inventory check and
• ¢ Check all racks staff attendance and verify with
• actual.
• verify and report to seniors.
• ¢ PAD & Catering sale improvement planning.

Asst. Rack Manager / Rack Manager

• ¢ Working closely to achieve the targeted GP
• ¢ Proper round in all coaches during meal service to
• Percentage.
• avoid any complain.
• ¢ Staff Briefing about service standards, Sale targets,
• ¢ Fill all provided job card, checklists and formats daily,
• previous complaints & current updates if any.
• weekly & monthly as and when required.
• ¢ Check all service/sale items quantity as per order and
• ¢ Formats & Checklist implement and update daily.
• distribute coach wise.
• ¢ Legal documentation availability and renewal for train
• ¢ Check all expiry dates of ration item & food quality on
• or staff.
• board.
• ¢ Complaints to close on-bard with proper and positive
• ¢ Passengers meet and greet on board and collect
• passenger feedback
• positive feedbacks during & after each service.
• ¢ Share any deficiency (Store or Base Kitchen) daily if
• ¢ Develop PR with passengers to avoid any
• any.
• written/online complaints.
• ¢ Check ration bundle according to current occupancy
• ¢ Ensure all on-board staff is performing as per company
• rate time to time.
• and industry norms.
• ¢ PAD & Catering sale target to achieve as per company
• ¢ Marking attendance of all concerned staff of particular
• norms.
• rack.
• ¢ Prepare list of returning quantity of sale & Service
• ¢ Prepare occupancy sheet signed by OBCS & TS and
• manager front duly attach all bills & supporting
• documents.
• items
• Kindly note this job is for Trains, Candidate must travel in trains for the work and services as this is Railways catering services company.
• Candidates must be Hotel Management Graduate.