Customer Support Executive

Role & responsibilities

• Maintain a good relationship between customers and the company.
• Provide detailed information about the products and services offered to the customers.
• Communicate effectively with the customer support team.
• Open and maintain customer account with all the desired account information.
• Listen to customer complaints and provide adequate solutions for their problem via phone or email.
• Propose potential products or services to top management to gather customer information and analyze customer needs.
• Handle and manage surveys in regards to resolving customer service problems.
• Keep the record of customers and follow-up with them on a timely basis for better customer experience.

Preferred candidate profile

• Bachelor's degree in Business Administration or relevant field. High school diploma candidates with the required experience can also be considered.
• 0-2 years of experience as a Customer Service Specialists or Customer Service Representative.
• Outstanding experience in working with customers via telephone, email, and chats.
• Ability to work in a team with a positive attitude.
• Languages Proficiency: Good Communication skills in Tamil(Mandatory) Telugu ,English, Hindi(Additional Languages Preferred).