Associate Vice President - Training - RCM BPO

Job Title: Associate Vice President, Training (RCM BPO).

Location: Pune.

Experience: 12+ years in training, learning & development in BPO or healthcare, including 5+ years in a leadership role.

Education: Bachelor's in Healthcare Management, Business Administration, or related field (Master's a plus).

CTC: Up to 60 LPA.

Notice Period: 30-45 days.

Roles & Responsibilities:

• Design, implement, and continuously improve company-wide training and development programs aligned with business objectives and client needs.
• Lead and mentor the training department - trainers, curriculum creation, onboarding, upskilling for RCM BPO staff.
• Analyze performance metrics to identify training gaps, measure program effectiveness, drive quality/efficiency/engagement improvements.
• Manage training budgets; evaluate and integrate learning technologies (LMS, virtual tools).
• Ensure compliance with healthcare regulations and certification standards.
• Own end-to-end training strategy across billing, coding, claims, payer relations, and compliance functions.
• Represent the training function in client governance calls / QBRs where training quality/TAT is a delivery metric.

Mandatory Skills:

• Revenue Cycle Management (RCM) - billing, coding, claims, payer relations & compliance.
• Learning Management Systems (LMS) implementation & administration.
• Healthcare compliance knowledge (HIPAA, regulatory standards).
• Data analysis & metrics evaluation for training effectiveness.
• Project management & resource allocation.

Good to Have:

• eLearning authoring tools (Articulate Storyline, Captivate).
• Cloud-based training delivery platforms.
• CRM/client relationship systems exposure.
• Change management methodologies.

Must-Have Soft Skills:

• Leadership and team management.
• Excellent communication, presentation, interpersonal skills.
• Analytical mindset, data-driven decision-making.
• Strong project management capability.
• Ability to build training programs that drive measurable performance improvement.

Good-to-Have Soft Skills:

• Strategic thinking, continuous improvement orientation.
• Mentoring and coaching.
• Client-focused relationship management.
• Innovation mindset for new learning tech.
• Adaptability to evolving regulations/client needs.