Senior Manager - HR Operations - Insurance

• Description:

• Location: Mumbai
• Industry Preference: Insurance / BFSI / IT / ITES / Large MNC

Role Summary:

• Lead and strengthen enterprise-scale HR Operations across the complete employee life cycle.
• Own high-volume, compliance-driven HR processes with a strong focus on BGV, Induction, and Onboarding.
• Drive operational excellence, governance, and superior employee experience in a large, global environment.

Key Responsibilities:

• Lead end-to-end HR Operations and employee life cycle management.
• Own and govern Background Verification processes at enterprise scale.
• Drive seamless induction and onboarding for large, diverse workforces.
• Ensure adherence to HR policies, compliance, and statutory requirements.
• Manage HR documentation, audits, and operational risk controls.
• Partner with business and HR stakeholders to improve process efficiency.
• Manage vendors, SLAs, escalations, and service quality.
• Build scalable HR operations frameworks aligned with business growth.
• Drive continuous improvement and automation of HR processes.
• Ensure consistent employee experience across locations and functions.

Key Result Areas (KRAs):

• Accuracy and turnaround time of BGV and onboarding processes.
• Compliance adherence and audit closure effectiveness.
• Reduction in onboarding cycle time and operational errors.
• Vendor performance, SLA adherence, and cost optimization.
• Employee experience metrics during joining and life cycle events.
• Scalability and stability of HR operations processes.
• Stakeholder satisfaction across HR and business teams.
• Risk mitigation and governance effectiveness.

Technical Skillsets:

• Strong expertise in HR Operations and Employee Life Cycle Management.
• Hands-on experience with enterprise Background Verification processes.
• Deep knowledge of HR compliance, audits, and documentation standards.
• Experience managing HR operations at scale in large MNC environments.
• Exposure to HRIS, onboarding platforms, and workflow tools.
• Strong understanding of vendor management and SLA governance.
• Ability to interpret HR data, dashboards, and operational metrics.

Behavioral & Leadership Skillsets:

• Strong stakeholder management and cross-functional collaboration.
• Proven ability to manage high-volume operations with precision.
• Detail-oriented with strong risk and control mindset.
• Process-driven leader with continuous improvement orientation.
• Excellent communication and escalation management skills.
• Ability to lead and develop high-performing HR operations teams