Service Manager

Department Icon Operations Maintenance & Support
Posted: 15 hours ago
3-6 years
Hyderabad(Tad Bun)
Operations Maintenance & Support
work from office
Full Time
Closes 11 Jan 2027

Posted: 15 hours ago
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Job Description
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Job Description

  • Service & Workshop Operations
    • Manage day-to-day workflow, job scheduling, and vehicle repair turnaround times.
    • Monitor technician efficiency, productivity, and quality control.
    • Track and resolve repeat repairs and warranty-related claims.
    • Ensure compliance with safety standards, environmental regulations, and OEM guidelines.
  • Customer Relationship Management
    • Handle customer escalations, service complaints, and difficult inquiries professionally.
    • Review customer feedback and enforce retention strategies to drive repeat business.
    • Coordinate with service advisors to ensure transparent communication regarding repair estimates and delivery times.
  • Financial & Inventory Management
    • Set and achieve department revenue, labor sales, and spare parts targets.
    • Coordinate with the parts department to guarantee the timely availability of replacement components.
    • Oversee service documentation, job cards, repair orders, and billing accuracy.
  • Staff Leadership & Training
    • Hire, supervise, train, and evaluate service advisors and technicians.
    • Conduct performance reviews and coach the team on technical skills and customer service etiquette

Skills

Service ManagementService OperationsManagementAftersalesAfter Market ServiceOperationsServicingOperationsCustomer Relationship ManagementCustomer ServiceCustomer RelationshipInventoryDeliveryTechnician

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