Data Operations Specialist

Your key responsibilities include:

• Monitoring, managing, and resolving Jira tickets related to enterprise and reference data issues.
• Conducting initial triage of issues, assessing severity/urgency, and assigning them to the right teams.
• Collaborating with cross-functional teams to resolve problems.
• Providing regular stakeholder communication and updates on issue resolution.
• Documenting troubleshooting steps and building a knowledge base for recurring problems.
• Working with L3/engineering teams on root cause analysis and long-term fixes.
• Supporting data integrity, governance, and accuracy across systems.
• Participating in recurring operational review meetings and progress updates.

Your qualifications should include:

• Bachelor's degree in Information Technology, Computer Science, Finance, or related field.
• 5-7 years of experience in data engineering, data operations, or enterprise data support.
• Strong knowledge of data management concepts and data troubleshooting.
• Familiarity with Jira or other ticketing systems.
• Excellent communication and documentation skills.
• Ability to manage multiple stakeholders and priorities in a fast-paced environment.
• Exposure to BI/analytics platforms (e.g., MicroStrategy) is a plus.
• Experience with ThinkFolio, Aladdin, or similar platforms is advantageous.

Desired Attributes:

• Being proactive, resourceful, and able to simplify complex problems.
• Possessing strong analytical and critical thinking skills.
• Being customer-focused, with strong interpersonal skills.

- Having the ability to adapt and learn quickly in a dynamic environment.,