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Job Description
- You are a Data Engineer - Enterprise Data Support who plays a critical role in ensuring smooth operations across enterprise data platforms. Your strong communication, stakeholder management, and problem-solving skills are essential to simplify complex issues, manage data-related incidents, and collaborate with technical teams for long-term solutions.
Your key responsibilities include:
- Monitoring, managing, and resolving Jira tickets related to enterprise and reference data issues.
- Conducting initial triage of issues, assessing severity/urgency, and assigning them to the right teams.
- Collaborating with cross-functional teams to resolve problems.
- Providing regular stakeholder communication and updates on issue resolution.
- Documenting troubleshooting steps and building a knowledge base for recurring problems.
- Working with L3/engineering teams on root cause analysis and long-term fixes.
- Supporting data integrity, governance, and accuracy across systems.
- Participating in recurring operational review meetings and progress updates.
Your qualifications should include:
- Bachelor's degree in Information Technology, Computer Science, Finance, or related field.
- 5-7 years of experience in data engineering, data operations, or enterprise data support.
- Strong knowledge of data management concepts and data troubleshooting.
- Familiarity with Jira or other ticketing systems.
- Excellent communication and documentation skills.
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- Ability to manage multiple stakeholders and priorities in a fast-paced environment.
- Exposure to BI/analytics platforms (e.g., MicroStrategy) is a plus.
- Experience with ThinkFolio, Aladdin, or similar platforms is advantageous.
Desired Attributes:
- Being proactive, resourceful, and able to simplify complex problems.
- Possessing strong analytical and critical thinking skills.
- Being customer-focused, with strong interpersonal skills.
- Having the ability to adapt and learn quickly in a dynamic environment.,
Skills
Data IntegrityReference DataRoot Cause AnalysisData EngineerAnalyticsData ManagementJiraData EngineeringAladdinMicroStrategyEnterprise Data SupportData TroubleshootingThinkFolioData OperationsBIAnalytics PlatformsData ManagementIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
Fanatical Support® has made Rackspace the #1 managed cloud company. They deliver enterprise-class managed cloud infrastructures to businesses of all sizes and kinds around the world. Founded in 1998, they now host hundreds of thousands of customers worldwide. Rackspace combines public cloud, private cloud, and dedicated bare metal computing to provide the perfect infrastructure for each customerâs specific needs. And, the Rackspace Hybrid Cloud is powered by OpenStack® and backed by Fanatical Support. With nine data centers around the globe from the United States to London to Hong Kong to Sydney, Australia, they provide infrastructure flexibility and redundancy to better serve their customers.
Important dates & deadlines?
Application Deadline
01 Nov 25, 10:54 AM IST
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