Service Now Developer ITSM/ CSM

We are looking for an experienced ServiceNow ITSM professional to design, develop, and implement IT Service Management solutions on the ServiceNow platform. The ideal candidate will have hands-on experience in configuring ITSM modules and integrating with other enterprise systems.

Key Responsibilities:

• Configure and customize ServiceNow ITSM modules Incident, Problem, Change, Request, Knowledge, CMDB, and Service Catalog.
• Develop custom workflows, business rules, client scripts, UI policies, and integrations.
• Work with stakeholders to gather requirements and translate them into technical solutions.
• Implement best practices for ServiceNow platform maintenance and performance optimization.
• Collaborate with cross-functional teams for upgrades, enhancements, and testing.
• Prepare technical documentation and support UAT and production deployments.

Required Skills:

• Strong hands-on experience in ServiceNow ITSM module implementation and customization.
• Proficiency in JavaScript, Glide scripting, UI Actions, UI Pages, and Catalog Items.
• Experience with Flow Designer, Workflow Editor, and Service Portal.
• Knowledge of CMDB, Discovery, and IntegrationHub preferred.
• Familiarity with ITIL processes and best practices.
• Excellent communication and analytical skills.