Customer Support Executive

Department Icon Operations Maintenance & Support
Posted: 1 year ago
0-2 years
Gurgaon
Operations Maintenance & Support
work from office
Full Time

Posted: 1 year ago
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Job Description

Role & responsibilities

  • Handle inbound and outbound customer calls professionally and resolve queries efficiently.
  • Provide accurate information related to products/services and assist customers with their concerns.
  • Address customer complaints and ensure timely resolution or escalate when necessary.
  • Meet daily and monthly performance targets (AHT, call quality, customer satisfaction, etc.)
  • Work in rotational shifts (including night shifts) and maintain regular attendance.
  • Collaborate with internal teams to ensure a seamless customer experience.
  • Ensure adherence to quality standards, compliance, and data privacy protocols.

Skills

Customer ServiceVoice ProcessInbound Voice ProcessGood English CommunicationCustomer SupportCalls HandlingRotational ShiftsHandlingCustomer SatisfactionCustomer Support

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About Company

We would like to introduce The Radical Minds Technologies; our group of companies is a leading provider of consulting, outsourcing and staffing services to Fortune 500 and mid-market clients. A workforce of expert professionals (worldwide) is constantly endeavoring to add value to clients worldwide. Our India BPO operations run under the brand name Radical Minds Technologies Pvt. Ltd. is one of the leading call center in the field of travel, hospitality, food/Logistics; BFSI with a total employee strength of 5500+ today growing rapidly to be over 7000 employees in the next 9-12 months (Gurgaon, New Delhi, Bangalore, and Mumbai), primarily headquartered at Gurgaon. Another new facility, In North Zone (Noida/Dehradun) coming up soon. At Radical Minds our clients are presented with a value-driven approach to BPO, we offer the broadest range of BPO services underpinned by operational excellence and cost-effectiveness, therefore lowering costs is just a small benefit as compared the other services offered here. Consistently, with the overall business strategy and increased demand for outsourcing services, since the company’s inception in 2010, our outsourcing practices have grown significantly. But one thing has remained the same from the beginning— Our Client’s success has always been at the heart of what we do and this has played an important role in driving transformation.
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