Front Office Executive

Role & responsibilities

Front Office Management

• Greet and assist clients, visitors, and prospective buyers in a courteous and professional manner.
• Handle incoming calls, emails, and inquiries; direct them to the appropriate departments or personnel.
• Maintain a clean, organized, and welcoming reception area.
• Manage visitor logbooks, appointment schedules, and meeting room bookings.

Administrative Support

• Support sales and marketing teams with documentation, filing, and correspondence.
• Maintain and update property listings, brochures, and promotional materials (digital & physical).
• Assist with data entry and updating client databases or CRM systems.
• Coordinate with vendors, facility management, and housekeeping for office needs.

Client Relations

• Provide basic information about ongoing and upcoming projects to walk-in clients.
• Schedule site visits, follow up with clients, and ensure smooth communication between clients and sales teams.
• Handle client feedback and ensure high customer satisfaction.

Qualifications & Skills:

• Bachelors degree or equivalent preferred.
• 4–6 years of experience as a receptionist, front office executive or similar role (real estate experience is an advantage).
• Excellent verbal and written communication skills in English (and local language, if applicable).
• Strong interpersonal skills, professional appearance, and customer-service orientation.
• Proficient in MS Office (Word, Excel, Outlook); knowledge of CRM tools is a plus.
• Ability to multitask, prioritize, and maintain confidentiality.
• coordination, communication, and analytical skills.