Key Account Manager In Dombivli, Thane, Kalyan, Mumbai, Mumbai

The key account manager (KAM) is responsible for managing and growing relationships with strategic customers, ensuring customer satisfaction, increasing revenue through upselling and cross-selling, and serving as the primary point of contact for assigned key accounts. The role focuses on long-term client retention, business growth, and achieving assigned sales targets.

Key Responsibilities

• Manage and grow relationships with assigned key accounts.
• Serve as the single point of contact for strategic customers.
• Achieve monthly, quarterly, and annual revenue targets from existing accounts.
• Identify upselling, cross-selling, and account expansion opportunities.
• Develop account plans to maximize customer lifetime value.
• Understand customer business objectives and recommend appropriate software and service solutions.
• Conduct regular business review meetings with customers.
• Build strong relationships with key decision-makers and stakeholders.
• Ensure timely follow-up on customer requirements, quotations, and renewals.
• Coordinate with pre-sales, technical, implementation, support, and finance teams for seamless service delivery.
• Resolve customer issues and escalations promptly while maintaining high customer satisfaction.
• Monitor customer usage, renewals, and contract milestones.
• Prepare proposals, quotations, commercial offers, and renewal agreements.
• Maintain an accurate sales pipeline, account status, and CRM records.
• Ensure timely payment collections and coordinate with finance on outstanding receivables.
• Track customer feedback and recommend service improvements.
• Monitor market trends and identify opportunities for additional business.
• Maintain confidentiality of customer information, pricing, and business data.
• Ensure compliance with company policies, commercial terms, and sales processes.
• Submit timely reports, account reviews, and revenue forecasts.
• Continuously strengthen product knowledge and industry expertise.

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