Customer Support Executive & Trainee (International)

Role: Customer Support Executive & Trainee (International).

Qualification: Any Degree (Freshers are Welcome)

Shift: Day Shift.

Job Type: Full-time

Location: Neelankarai, ECR, Chennai.

CUSTOMER SUPPORT EXECUTIVE

Role & responsibilities

• Handle customer support emails, chats, and calls for International customers.
• Assist with customer inquiries, complaints, escalations, and delivery-related concerns.
• Manage order placement, tracking, cancellations, and returns.
• Follow up with customers to resolve issues and ensure satisfaction.
• Handle and respond to customer reviews on Trustpilot and Amazon.

Preferred candidate profile

• Experience of 1 to 5 years in customer support.
• Strong communication skills in English.
• Experience with Shopify would be an added advantage.
• Ability to handle complaints, escalations, and customer retention calls.

CUSTOMER SUPPORT TRAINEE

Preferred candidate profile

• Bachelor's degree in any discipline (Freshers eligible).
• Strong verbal and written communication skills.
• Multilingual skills can be an added advantage.
• Basic computer literacy (MS Excel, MS Office, Email).
• Customer-focused attitude with a willingness to learn.
• Ability to stay calm and professional under pressure.
• Good problem-solving skills and attention to detail.
• Team player with a positive attitude.

Candidates from Chennai or who are comfortable to relocate to Chennai are preferred.