Cluster Trainer - Retail

Job Role:Cluster Trainer - Retail

Job Summary:

We are looking for a dynamic Cluster Trainer to drive training and capability development across retail stores. The role focuses on enhancing sales performance, customer experience and operational excellence through structured training and on-ground coaching.

Job Location:Chennai, Tirupur, Coimbatore, Madurai, Trichy, Vellore, Bangalore, Mangalore, Vijayawada, Hyderabad

: Responsibilities and Duties

Training Delivery

• Conduct induction and onboarding programs for new hires
• Deliver structured classroom and on-the-job training across multiple stores
• Facilitate training on Customer service excellence, Sales techniques & conversion skills, Product knowledge, Grooming & professional etiquette, Billing processes & SOP compliance, Store operations

Capability Development

• Enhance frontline sales and customer engagement skills
• Coach store staff on selling behaviour and customer interaction
• Support Store Managers in team capability building
• Conduct periodic refresher and upskilling programs

Training Needs Identification

• Assess skill gaps through store visits and performance observation
• Collaborate with Regional and Store Managers to identify development needs
• Recommend targeted training interventions aligned with business goals

Performance Coaching

• Provide on-floor, real-time coaching to retail employees
• Observe customer interactions and give constructive feedback
• Support underperforming stores with focused training initiatives

Training Operations & Execution

• Plan and manage training calendars across the cluster
• Maintain attendance records and training documentation
• Track training effectiveness and employee progress
• Ensure adherence to training compliance standards
• Prepare and submit training reports and dashboards

Field Engagement

• Travel extensively across assigned stores for training delivery and coaching
• Be flexible to work on weekends based on business needs

Required Experience, Skills, and Qualifications:

• 2 to 3 years of experience in Retail Training / L&D / Sales Training preferably from Apparel / Textile / Fashion / Retail
• MBA or Any Relevant Degree.
• Willing to travel extensively across assigned locations.

Employee Benefits:

PF || Bonus || Gratuity || Leave Salary || Group Mediclaim Insurance (Self) || Group Personal Accident coverage || Uniform

Email your resume to: [HIDDEN TEXT]