Cluster Trainer

Role:

Drive frontline capability across Ramraj Cotton retail stores through structured training, store-based coaching and performance interventions. The role strengthens sales effectiveness, customer experience, product knowledge, grooming standards and operational compliance to improve employee productivity and sustain consistent service standards across assigned clusters.

Responsibilities:

Training Delivery & Onboarding

• Plan and deliver induction, classroom and on-the-job training for new and existing retail employees.
• Facilitate programs on customer service, selling techniques, product knowledge, grooming and etiquette, billing processes, store operations and SOP adherence.
• Conduct periodic refresher sessions and reinforce learning through practical store-level demonstrations.

Retail Capability Development

• Build frontline selling skills, customer engagement and conversion capability through targeted learning initiatives.
• Partner with Store Managers to develop team capability, reinforce service standards and embed Ramraj retail culture.
• Support store-level SOP awareness and consistent execution of operational practices.

Training Needs Analysis & Stakeholder Partnership

• Identify capability gaps through store visits, observation, employee feedback and business performance inputs.
• Collaborate with Regional Managers and Store Managers to prioritize learning needs and recommend appropriate interventions.

On-Floor Performance Coaching

• Observe customer interactions and provide timely, constructive feedback to retail employees.
• Coach employees and Store Managers on selling behavior, service delivery and performance improvement.
• Deliver focused interventions for stores and employees requiring additional capability support.

Training Planning, Reporting & Effectiveness

• Maintain training calendars, participation records, coverage trackers and employee learning progress reports.
• Assess training effectiveness using feedback, observation and relevant operational performance indicators.
• Submit periodic training reports and cluster-level dashboards; follow up on completion and compliance.

Field Mobility & Business Support

• Travel extensively across assigned retail stores to deliver training and conduct coaching visits.
• Support training or store requirements on weekends when business needs demand.

Preferred candidate profile

• Graduate in any discipline / MBA.
• 1-5 years in retail learning and development, operations training, sales capability building or multi-store training.
• Experience in apparel, textiles, fashion, lifestyle or consumer retail is preferred.
• Confident facilitation, communication and presentation skills with strong stage presence.
• Sound retail business understanding, coaching ability and passion for people development.
• Professional grooming, ability to engage frontline teams and fluency in the regional language and English.