Senior ServiceNow Presales & Solutions Consultant

About the Role

We are seeking a highly skilled Senior ServiceNow Presales & Solutions Consultant to support our sales and delivery teams in driving successful customer engagements. This role will lead solution discovery, design, technical presentations, proposal support, and governance activities across the ServiceNow platform. The ideal candidate should be an Arabic speaking and have strong presales expertise, excellent communication skills, and deep functional/technical knowledge of ServiceNow workflows.

Key Responsibilities

Presales & Customer Engagement

• Partner with the sales team to deliver customer presentations, demonstrations, and technical workshops.
• Attend customer meetings (on-site or remote) to gather requirements and understand RFP/RFI details.
• Align customer needs with tailored ServiceNow solutions and articulate value propositions.
• Present solution proposals, architectural approaches, and business outcomes to customers.
• Prepare and lead deal reviews, solution quality assessments, and readiness reviews.

Solution Design & Architecture

• Analyze business requirements and create customized ServiceNow and cloud-based solutions.
• Design end-to-end ServiceNow architectures, including integrations and third-party tool evaluations.
• Conduct discovery sessions, run design workshops, gather user stories, and build solution backlogs.
• Collaborate closely with global (e.g., Fruition) and local delivery teams to ensure strategy alignment.

Estimating, Licensing & Proposal Support

• Develop cost estimates, implementation timelines, and high-level delivery plans.
• Work with ServiceNow and industry partners on licensing strategy and solution alignment.
• Assist in proposal creation, RFP responses, and documentation for delivery handover.

Delivery Readiness & Governance

• Oversee solutions through delivery to ensure alignment with presales scope and customer expectations.
• Provide platform governance, best-practice guidance, and compliance support.
• Support UAT planning and execution, ensuring smooth customer adoption.
• Contribute to enterprise architecture strategy and technology investment recommendations.
• Participate in Managed Services / ServiceNow Run engagements, ensuring blueprint and governance alignment.

Collaboration & Leadership

• Coordinate with customers, vendors, and onshore/offshore teams to support timelines and deliverables.
• Work collaboratively with delivery, operations, sales, and partner stakeholders.
• Contribute to Organizational Change Management (OCM) activities to support deployment success.

Qualifications

• Proven experience in ServiceNow presales, solution consulting, solution architecture, or delivery leadership.
• Strong knowledge of ServiceNow workflows (ITSM, ITOM, HRSD, CSM, etc.).
• Experience designing enterprise-level solutions and integrations.
• Strong communication, presentation, negotiation, and stakeholder management skills.
• Ability to coordinate across cross-functional and global teams.
• Familiarity with compliance standards, and governance frameworks.

Experience managing end-to-end solutions from presales to delivery execution.