Account Manager

Company Description

Founded in 2016 by a former BCG consultant, Rare Carat has quickly grown to become one of the largest online diamond jewelry retailers in the United States, praised by the New York Times as the Secret to Buying A Diamond. Leveraging AI indicators and human expert advice, RareCarat.com powers over $100 million in annual sales by bringing transparency to a traditionally opaque industry. With a unique managed marketplace model, the company combines a wide selection with quality assurance. It is led by graduates from Wharton and Harvard Business School and advised by industry leaders.

Wondering why work with us Heres why:

1. We are a fully remote start-up, growing quickly from under 5 people to close to 180 in just six years
2. Our culture is unique: we have a global, remote team of young people taking on more responsibility than most companies would give. We have a bias for action, and a meritocracy where the best ideas win
3. We help customers with the most important purchase of their life so far, their engagement ring. Marrying humans and technology to help our customers make the right decision is thrilling and rewarding
4. If you are the right fit for our rocketship - we would make you an offer, you cant refuse :)

Role Description

This is a full-time remote role for an Account Manager. The Account Manager will be responsible for managing relationships with clients, ensuring their satisfaction, and supporting sales operations. Daily tasks will include overseeing client accounts, addressing inquiries, providing product information, and coordinating with internal teams to ensure client needs are met. Additionally, the Account Manager will be involved in analyzing sales data, forecasting, and identifying opportunities for account growth.

Key Responsibilities:

• Customer Engagement: Respond promptly to customer inquiries via email, chat, and phone, providing expert guidance on diamonds and fine jewelry.
• Online Sales: Understand customer needs and preferences to recommend products that align with their style and budget.
• Product Expertise: Stay updated on jewelry trends, product details, and Rare Carat offerings to educate and assist customers effectively.
• CRM Maintenance: Log customer interactions and manage sales pipelines using CRM tools.
• Collaboration: Work closely with the marketing, product, and operations teams to enhance the customer experience and resolve issues efficiently.

Qualifications

• Client Relationship Management and Sales Support skills
• Experience in Data Analysis and Sales Forecasting
• Excellent written and verbal communication skills
• Ability to work independently and remotely
• Proficiency in CRM software and Microsoft Office Suite
• Bachelors degree in Business, Marketing, or a related field preferred
• Experience in the jewelry or luxury goods industry is a plus