Fleet Operations Manager

Service and Repairs Maintenance

• Ensuring productivity of technicians and reporting in case of non-performance
• Monitoring inventory / spares by checking proper documentation and system entries
• Ensuring service turnaround times are maintained
• Record maintenance of EVs under maintenance with fault identification
• Mapping EV maintenance to rider and EV

Thefts and Pickups monitoring

• Daily monitoring of EV pickups
• Ability of read and pass on GPS data to recovery agent/hub manager
• Coordinate with police for filing complaints and manage paperwork for EV recovery
• Ensure documentation for insurance claims is cleared and documented, with proper record keeping
• Documenting and keeping track of losses

Fleet / Onboarding management

• Ensuring fleet utilization is maintained above 80%
• Onboarding process for riders is followed
• Match active riders with running fleet ensuring both are in sync
• Maintenance of KYC records along with easy retrieval of documents
• Monitoring of timely and accurate payments
• Monitoring and highlighting battery utilization to check riders going above 57kwh
• Ensuring rider queries / complaints are managed and resolved

Staff management

• Monitor attendance and approve leaves
• Processing of monthly attendance for monthly salary payments
• Set KPIs for hub staff and ensure that targets are met

Other management tasks

• Daily/Weekly and monthly reports to be shared with management for monitoring of hub health
• Hub efficiency and profitability reports
• EV health metrics

Tech skills required:

Computer skills like Office Outlook, Excel, Word, PowerPoint

Familiarity with using Chrome or other browsers to handle various online tools