Customer Support Executive

Key Responsibilities

Handle end-to-end onboarding of new hotel partners onto the platform

• Coordinate with clients to collect required details such as:
• Hotel information
• Room types and pricing
• Amenities and policies
• Images and descriptions
• Ensure all listings are accurate, complete, and visually appealing
• Manage and update content on the platform (text, images, rates, etc.)
• Provide training and guidance to hotel partners on using the system
• Act as a point of contact for onboarding-related queries and support
• Work closely with internal teams (tech/support/sales) to resolve issues
• Monitor and maintain content quality standards across listings

Required Skills

Strong communication skills (spoken and written)

• Good attention to detail and organizational ability
• Basic understanding of web platforms / SaaS products
• Ability to handle multiple clients simultaneously
• Proficiency in MS Excel / Google Sheets
• Problem-solving mindset and willingness to learn