Senior Product Manager

The Senior Product Manager will be responsible for conceptualizing, building, enhancing, and scaling digital products and platforms that support RCMs direct-selling business model. This role requires a strong blend of business understanding, AI-driven product thinking, and deep technical knowledge to effectively translate requirements into scalable solutions and communicate technical details with developers, architects, and vendors.

The role plays a critical part in enabling intelligent automation, personalization, analytics, and decision-making across RCM’s distributor ecosystem and internal operations.

Key Responsibilities

Product Strategy & Vision

• Define and own the product vision and roadmap for IT and AI-powered products (apps, portals, ERP modules, analytics platforms, recommendation engines, chatbots, automation tools, etc.).
• Align product strategy with RCM’s business goals, growth plans, and distributor experience.
• Identify high-impact AI/ML use cases such as personalization, fraud detection, sales insights, demand forecasting, content intelligence, and distributor engagement.
• Identify opportunities to digitize, automate, and enhance business processes.
• Ensure AI initiatives align with RCM’s business objectives, ethics, data privacy, and scalability requirements.
  

Stakeholder & Business Alignment

• Work closely with business leaders to understand complex workflows and convert them into clear, technically sound product requirements.
• Act as a bridge between business teams and technical teams, ensuring shared understanding of scope, constraints, and trade-offs.
• Prioritize features and initiatives based on business impact, technical feasibility, and long-term architecture.
  

Technical Ownership & Developer Collaboration

• Possess strong technical understanding to discuss architecture, APIs, databases, integrations, cloud infrastructure, and AI models with developers.
• Translate business needs into detailed PRDs, BRDs, user stories, data requirements, and acceptance criteria.
• Review technical designs, validate assumptions, and support developers in making optimal implementation decisions.

Product Development & Delivery

• Collaborate with developers, designers, QA, and vendors to ensure timely and high-quality product delivery.
• Own and manage backlogs, sprint planning, releases, and change requests.
• Ensure solutions are scalable, secure, compliant, and performance-driven.
  

User Experience & Adoption

• Focus on user-centric design for distributors, leaders, and internal users.
• Continuously improve product usability, engagement, and adoption through feedback and data analysis.
• Support training, documentation, and communication for new features and releases.
  

Data, Metrics & Continuous Improvement

• Define and track product KPIs (usage, adoption, performance, satisfaction).
• Use insights to drive continuous improvements and innovation.
• Stay updated with latest digital, IT, and direct-selling technology trends.
  

Key Skills & Competencies

Technical & Functional Skills

• Strong understanding of software development lifecycle (SDLC) and Agile methodologies.
• Hands-on exposure to AI/ML concepts, including model lifecycle, training vs inference, data pipelines, and evaluation metrics.
• Experience integrating AI services, APIs, LLMs, or third-party platforms into enterprise products.
• Experience with web and mobile applications, ERP/CRM systems, APIs, and integrations.
• Ability to write PRDs, BRDs, user stories, and acceptance criteria.
• Familiarity with data analytics, dashboards, and reporting tools is an advantage.
  
  

Behavioral & Leadership Skills

• Strong business acumen with the ability to think strategically and execute pragmatically.
• Excellent communication and stakeholder management skills.
• High ownership, problem-solving mindset, and attention to detail.
• Ability to work in a fast-growing, dynamic, mission-driven organization.
  

Qualifications & Experience

• Bachelor’s degree in Engineering, Computer Science, IT, or related field (MBA preferred).
• 5–10 years of experience in Product Management, Business Analysis, or IT Product roles.
• Prior experience in retail consumer platforms is a plus.
• Experience working with cross-functional teams and external vendors.