Store Growth Manager

Brief

Store Growth Manager is tasked with ensuring the smooth and efficient operations of the store, with a strong emphasis on creating visually appealing merchandise displays and delivering exceptional customer (ABs)experiences. Managing and Planning Events inside Store , training and relationship with customers (ABs).

He will be responsible for contributing in Growth of the Store by executing the Plans shared with them from HO Team of Franchise Department .

Key Responsibilities

Visual Merchandising:

Implement the VM Guidelines as shared by HO Team .

Ensure the Zone Flow Guidelines and Correct Usage of Brandings and Signage .

Sales And Customer Experience

• Execute plans to Achieve Sales Target.
• Deliver Excellent Customer Service and Store Ambience Standards
• Train the Staff at Store to align them with company Guidelines .
• Should be able to Explain the Product Features by having Good Product Knowledge .
• Track and analyze sales data to evaluate store performance and identify areas for improvement,
• Understands the sales reports and and share recommendations basis Trend .
• Data maintenance of customer inflow

Store Operations

• Supervise daily store operations, as per defined SOPs and DILO Program .
• Ensure the store is clean, well-organized, and compliant with health and safety standards.
• Ensure compliance with all company policies, legal regulations, and industry standards as per checklist.

Training And Activities Management

• Provide ongoing training on product knowledge, Promotions and customer service.
• Follow-ups and relationship building with local ABs.
• Manage activities, training & promotional schedules driven from Head Office .
• Support local ABs to drive training plans in WW.
• Out store activity support in near by area
• Support in New Store Opening (NSO) as & when required

Inventory Management

Oversee inventory levels, manage stock replenishment, and conduct regular stock takes to maintain accuracy.

Coordinate to ensure timely and accurate stock deliveries.

Key Result Areas

• Store Sales Achievement %
• Customer satisfaction
• Inventory Accuracy.
• Visual Merchandising uniformity.
• Developing Self - Learning Effectiveness
• Grievance handling.
• Drive activities – Trainings, Product knowledge and customer engagement

Skills Required

• Communication skills & English/Hindi & Regional Language.
• Basic knowledge in MS Office
• Analytical and problem- solving.
• Familiarity with retail management software, POS systems & basic IT skills.

Educational / Professional Qualification

Graduation/PG

Work Experience

3-5 yrs from Retail Industry.

Competencies Required

• Customer Service Expertise
• Multitasking
• Inventory Management
• Analytical Skills - Business Data Understanding
• Process Oriented – Discipline and Punctuality