Customer Service Representative

Company Description Rallix Global Services is a growing professional services organization focused on delivering reliable, high-quality support solutions to clients across diverse industries. The company emphasizes strong customer relationships, streamlined processes, and continuous improvement to meet evolving business needs. Team members work in a collaborative environment with clear performance expectations and opportunities to learn and develop new skills. Rallix Global Services values professionalism, integrity, and accountability in every interaction, both with clients and within the team.

Role Description This is a full-time, on-site Customer Service Representative role based in Dehradun. The Customer Service Representative will handle incoming calls, emails, and other inquiries, providing accurate information and resolving customer issues in a timely manner. Daily responsibilities include logging and tracking cases, escalating complex problems when necessary, and maintaining clear, professional communication. The role involves working with internal teams to ensure a smooth customer experience, following established processes, and contributing feedback to improve service quality. The position requires consistent attendance, adherence to schedules, and maintaining a positive, solution-oriented approach in a fast-paced environment.

Qualifications

• Ability to deliver high-quality Customer Service and support strong Customer Experience in every interaction.
• Skills in Customer Support and a focus on achieving and maintaining Customer Satisfaction.
• Previous experience as Customer Service Representatives or in similar customer-facing roles is beneficial.
• Strong verbal and written communication skills in English; ability to explain information clearly and calmly.
• Active listening, problem-solving, and conflict-resolution skills, with attention to detail and accuracy.
• Comfort with using computer systems, CRM tools, and basic office software for data entry and case management.
• Ability to work on-site in Dehradun, manage time effectively, and perform in a structured, target-driven environment.
• Minimum high school diploma; a degree in business, communications, or related fields is an advantage.