Reservation Officer / Agent For Dubai

Job Brief We are seeking to hire a Female Reservation Officer / Agent for one of our esteemed clients in Dubai. This role will be based in a real estate setting that offers short-term rental for Luxury Residency Villas and Apartments. As Reservation Officer / Agent, you will be responsible for managing and coordinating all reservation activities. This role involves handling customer inquiries, processing reservations, and ensuring a seamless booking experience for guests. To be considered for this position, candidates should have relevant experience in the hospitality industry.

Key Responsibilities:

• Customer Service: Provide exceptional service to clients via phone, email, and in-person inquiries. Address questions, concerns, and feedback promptly and professionally.
• Reservation Management: Process and confirm reservations accurately in the booking system. Ensure all details are correctly recorded, including guest preferences and special requests.
• System Maintenance: Maintain the reservation database, ensuring all information is up-to-date and accurate. Generate reports on bookings and occupancy as required.
• Collaboration: Work closely with other departments (e.g., Front Desk, Sales, Marketing) to ensure smooth operations and effective communication regarding guest reservations and needs.
• Promotions and Packages: Stay informed about current promotions, packages, and services offered, and communicate this information to potential guests.
• Issue Resolution: Handle any reservation-related issues or discrepancies, escalating to management when necessary to ensure customer satisfaction.
• Training and Support: Assist in training new team members on reservation processes and software.

Qualifications:

• Education: High school diploma or equivalent; a degree in hospitality management or a related field is preferred.
• Experience: Previous experience in a reservation or customer service role, preferably in the hospitality industry.
• Skills:
• Strong communication and interpersonal skills.
• Proficiency in reservation systems and Microsoft Office Suite.
• Excellent organizational skills and attention to detail.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Languages: Proficiency in English.

Benefits

• Salary: AED10,000
• Visa: provided by the company
• Medical Insurance: provided by the company