Customer Service Specialist - Accounts Receivable

• Customer Service Specialist - Accounts Receivable
• Company: Recruise: Executive Search and Talent Advisory
• Job Location: India
• Employment Type: Full-time
• Experience Required: 4+ years
• Salary: 9L a month
• SPECIALIST (Credit)
• Contact Person: Durga Prasad
• Call/Whats app: hidden_mobile
• 2 Way Cabs Available
• Free Food Available
• Shift allowance is provided
• Only 2 Rounds for F2F Interview ( Manager and HR Round)

As a Specialist Credit Customer Service professional, you will manage complex customer inquiries and credit-related issues through phone, chat, email, and case management systems. You will serve as a subject matter expert, support escalations, drive process improvements, and collaborate with internal stakeholders to deliver exceptional customer experiences while ensuring compliance with company policies and procedures.

• Job Requirements:
• 1. Minimum 4+ years of experience in Customer Service, Credit Operations, Collections, Accounts Receivable, Billing Support, or related functions.
• 2. Strong verbal and written communication skills with the ability to manage complex customer interactions and escalations.
• 3. Proven experience handling customer interactions through phone, email, chat, and case management systems.
• 4. Advanced analytical, problem-solving, negotiation, and dispute-resolution skills.
• 5. Extensive experience investigating billing disputes, payment issues, credit concerns, and customer account discrepancies.
• 6. Strong knowledge of credit evaluation, accounts receivable, collections, billing, payment reconciliation, and risk mitigation processes.
• 7. Experience using CRM, billing, collections, reporting, and customer service platforms.
• 8. Ability to manage multiple priorities and make sound decisions in a fast-paced environment.
• 9. Strong attention to detail and accuracy in maintaining financial and customer records.
• 10. Advanced proficiency in Microsoft Office applications, including Excel, Outlook, Word, and Teams.
• 11. Experience handling escalated customer issues with professionalism, empathy, and effective resolution management.
• 12. Demonstrated ability to identify process improvement opportunities and drive operational efficiencies.
• 13. Experience mentoring, coaching, or supporting junior team members.
• 14. Ability to work collaboratively with cross-functional teams and business stakeholders.
• 15. Willingness to work from the office 5 days a week and support US business hours 24/7.
• 16. Ability to consistently achieve productivity, quality, compliance, and customer satisfaction goals.
• Key Responsibilities:
• 1. Provide exceptional customer service through phone, email, chat, and other support channels.
• 2. Handle complex customer inquiries related to credit, billing, collections, payments, and account maintenance.
• 3. Manage escalated customer issues and provide timely, effective resolutions.
• 4. Conduct collections activities, negotiate payment arrangements, and secure customer commitments.
• 5. Investigate and resolve billing disputes, account discrepancies, and payment-related concerns.
• 6. Evaluate customer credit requests and support credit decisions in accordance with company policies and guidelines.
• 7. Maintain accurate customer, payment, credit, and account records in designated systems.
• 8. Document customer interactions and case details accurately within CRM and case management platforms.
• 9. Act as a subject matter expert for credit and customer service processes.
• 10. Collaborate with internal and external stakeholders to resolve customer concerns and improve service delivery.
• 11. Analyse recurring issues, identify root causes, and recommend corrective actions.
• 12. Support process improvement, operational excellence, compliance, and risk mitigation initiatives.
• 13. Monitor performance trends and provide recommendations to improve customer experience and operational efficiency.
• 14. Ensure compliance with company policies, financial controls, regulatory requirements, and confidentiality standards.
• 15. Deliver outstanding customer experiences while balancing customer needs and business objectives.
• 16. Meet established performance metrics, including quality, productivity, customer satisfaction, service levels, and compliance targets.
• 17. Serve as a trusted resource for complex issue resolution and continuous improvement initiatives.
• Contact Person: Durga Prasad
• Call/Whats app: hidden_mobile
• 2 Way Cabs Available
• Free Food Available
• Shift allowance is provided
• Only 2 Rounds for F2F Interview ( Manager and HR Round)
• Compensation: Up to 900,000.00 per month
• Benefits:
• Commuter assistance
• Food provided
• Health insurance
• Provident Fund
• Application Question(s):
• Confirm your availability for 13Th Friday FACE TO FACE InterviewExperience:
• Accounts receivable: 3 years (Preferred)Credit Operation: 3 years (Preferred)Billing Support: 3 years (Preferred)Work Location: In person .