Posted: 1 week ago
Posted: 1 week ago
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Job Description
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Job Description
Experience: 2+ years in Global Service Desk
Key Responsibilities:
- Handle inbound/outbound calls, chat, and email queries with professionalism and empathy.
- Understand and resolve customer issues within defined SLAs.
- Escalate complex issues to senior specialists/team leads when needed.
- Document interactions accurately in the CRM system.
- Meet KPIs: first contact resolution, response time, quality score, and CSAT.
- Adhere to shift schedules, especially during US business hours (night shift).
Skills
Technical SupportCRM SystemsKPISLAInboundCallsDeskGlobalTechnical SupportIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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