Chat Support Executive || International BPO || MNC, Noida

Excellent opportunity for customer support professionals to work in a premium International Banking Chat Process based in Sector 62, Noida. This role requires managing customer queries via chat, providing accurate resolutions, and delivering an exceptional customer experience.

Eligibility & Requirements

• Experience: Minimum 6 months of relevant experience in Chat, Blended, or Voice International Customer Support roles.
• Education: Open to both Graduates and Undergraduates.
• Communication:Excellent verbal and written communication skills (C1/C2 proficiency level).
• Shifts: Must be comfortable with Rotational Night Shifts.
• Work Schedule: 5 days working with 2 rotational days off.

Both-side cab facility provided for safe and easy commuting.

Salary & Compensation

6 to 11 Months Experience:

• CTC: 4.0 LPA
• 12 to 23 Months Experience:
• CTC: 4.75 LPA
• 24 Months or Above Experience:
• CTC: 5.2 LPA

Key Responsibilities

• Manage and resolve banking customer interactions efficiently via chat channels.
• Handle user queries with high professionalism, accuracy, and empathy.
• Maintain strict adherence to banking quality, privacy, and compliance standards.
• Document customer interactions and necessary follow-up actions systematically.