Customer Service Associate || Voice Process ||

We are hiring Customer Service Associates (Voice Process) located in Sector 62, Noida.

Eligibility & Requirements

• Education:Graduates and Undergraduates are welcome to apply.
• Experience: Minimum 6 months of on paper experiencein any domain.
• Communication:Excellent verbal communication, customer-handling, and problem-solving skills.
• Technical Skills: Basic computer proficiency, working knowledge of MS Office, and a typing speed of at least 20 WPM with 80% accuracy.
• Work Schedule: 5 days working with 2 days split rotational offs
• Free Transport:Two-way transportation provided for a hassle-free commute

Salary & Financial Incentives Salary is structured based on your total experience, with an exclusive 20,000 Loyalty Bonus paid out after completing 6 months on the job.

• 6 to 12 Months Experience: 3.5 LPA CTC
• 12 to 23 Months Experience: 3.75 LPA CTC
• 24+ Months Experience: Up to 4.0 LPA CTC

Key Responsibilities

• Respond to inbound customer enquiries using cloud-based tools to review accounts and research policies.
• Deliver timely, accurate, and professional customer service while documenting all actions in the database.
• Turn around difficult customer interactions positively and escalate issues using the correct channels.
• Maintain the required daily productivity and quality standards.